Customer Service Representative

Multi-Color Corporation MCC; Daerah Khusus Ibukota Jakarta; On-site; USD 30,000 - 60,000; Full time

Job summary

Join an industry-leading company where you can build your career and make a meaningful impact! As part of a dynamic customer service team, you'll provide world-class service by analyzing and communicating vital customer information. You'll be empowered to resolve complaints, improve processes, and foster a customer-focused culture. With a commitment to innovation and sustainability, this role offers a unique opportunity to contribute to a company that values integrity and creativity. If you're ready to take your career to the next level in a supportive environment, this is the perfect opportunity for you.

Benefits

Competitive Compensation

Generous Benefits Package

Paid Holidays

Qualifications

• A four-year college degree or equivalent experience required.
• Knowledge of business systems and Microsoft Office is essential.

Responsibilities

• Compile and analyze customer information to support service delivery.
• Document and resolve customer complaints efficiently.
• Participate in continuous improvement of processes and workflows.

Skills

Analytical Thinking

Exceptional Communication Skills

Customer Service

Problem Solving

Education

Four-Year College Degree

Related Experience/Training

Tools

Microsoft Word

Microsoft Excel

Business Operating Systems

Job description

Description

Build your Career with an Industry Leader

As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

The Customer Service Team delivers MCC Label's World Class Service model by providing clear, concise, and timely information regarding our customers' purchase orders and shipments. This requires obtaining and utilizing an in-depth knowledge of our customers and the products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of MCC's business systems and exceptional communication skills.

Why work at MCC:

• Compensation: Competitive Compensation
• Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
• Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays

Responsibilities:

• Internal Customer Service: Proactively compile, analyze and communicate pertinent customer information and data, such as historical, forecast, and trends.
• Culture:Model a customer focused culture for the organization.
• Capacity Rationalization: Provide detailed information to aid in capacity analysis of new and existing business; working with Scheduling, Sales and Corporate Business Optimization functions to meet fluctuating customer demands.
• Complaint Resolution:Document and coordinate customer complaints and concerns, following the complaint through to resolution and disposition. Communicate and bring to closure with Sales, Plant and Customer.
• Continuous Improvement: Participate in improving processes and system workflows. Gain knowledge and skill on team members' customers and workflows to serve as backup.
• Teamwork: Build strong relationships with all members of the organization and contribute to the goals and objectives of other functional areas
• Quality and Process Compliance:Support the company Quality Statement. Comply with quality assurance specifications of the customer and MCC including but not limited to handling procedures, paperwork requirements, etc. Compliance with all data integrity, product safety, and GMP standards required.
• Values: Model the Corporate Values and Principles: Integrity, Achievement, Passion, Perseverance, & Creativity.
• Safety: Support a culture focused on a safe work environment. Exhibit a safety-first attitude in all that is done, from proper PPE compliance to keeping the work environment safe and hazard-free. Compliance with all workplace and product safety standards and procedures is required

Qualifications:

• A four-year college degree: or two to four years related experience and/or training; or equivalent combination of education and experience
• Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel.

Diversity & Inclusion:

Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

If you need assistance or an accommodation in applying, please contact our Human Resources Department at[emailprotected].

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