Customer Service Representative

IBM Computing; Daerah Khusus Ibukota Jakarta; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated professional to coordinate hardware and software support for clients. In this role, you will manage vendor delivery KPIs, ensuring operational excellence and compliance with internal and external requirements. The ideal candidate will be fluent in English and proficient in MS Office, particularly Excel. This position offers an opportunity to drive business growth while working in a diverse and inclusive environment. Join a team that values adaptability and innovation as you contribute to fulfilling key performance indicators and enhancing client satisfaction.

Qualifications

• Fluent in English, both written and verbal.
• Proficient in MS Office, especially Excel (formulas, pivot tables).

Responsibilities

• Manage vendor delivery KPIs and coordinate with customers.
• Support business growth by fulfilling committed KPIs.

Skills

Fluent in English

MS Office proficiency

Adaptability

Tools

MS Excel

Job description

Introduction

You will be the primary focal point to vendors for the coordination of hardware and/or software support, delivery of operational services, billing, internal systems, and monitoring end-to-end operations. Your aim is to fulfill committed KPIs for IBM clients and support business growth.

Your roles and responsibilities

Manage vendor delivery KPIs and coordinate with customers.

Required technical and professional expertise

• Fluent in English, both written and verbal.
• Proficient in MS Office, especially Excel (formulas, pivot tables, filters).
• Adaptable to quick changes to meet IBM internal, customer, or supplier requirements, laws, and regulations.

Preferred technical and professional experience

• Experience in handling vendor management systems.
• Expertise in creating automation in MS Excel.
• Expertise in creating dashboards for vendor management systems.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.