Customer Service QA (Mand Eng, Johor)

Agensi Pekerjaan JobScoper Sdn. Bhd.; Nusa Jaya; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A recruitment agency in Indonesia seeks a QA Specialist to ensure transaction compliance and conduct evaluations. The ideal candidate will have a diploma or degree, be proficient in English and fluent in Mandarin or Cantonese, and possess at least one year of QA experience in e-commerce. Benefits include allowances, leave, and social security contributions.

Benefits

5 working days

Allowance Provided

EPF and SOCSO

Annual Leave and Sick Leave

Qualifications

• Minimum 1 year of QA experience, ideally in e-commerce/marketplace within a BPO.
• Fast learner with minimal supervision.
• Willing to work rotational shift.

Responsibilities

• Ensure associates’ transactions comply with client guidelines and quality standards.
• Conduct QA evaluations, root cause analysis, and provide regular reports.
• Identify performance trends, training needs, and improvement opportunities.
• Collaborate with Operations Managers and Team Leads on quality initiatives.
• Act as SME and escalation point for QA processes, issues, and resolutions.
• Support continuous improvement projects through coaching, feedback, and action planning.

Skills

Proficient in English (B2 CEFR or higher)

Fluent in Mandarin or Cantonese (spoken)

Strong communication skills

Logical thinking

Problem-solving skills

Organized

Adaptable

Able to work under pressure

Education

Diploma/Degree holder or above

Job description

Job Responsibility

• Ensure associates’ transactions comply with client guidelines and quality standards.
• Conduct QA evaluations, root cause analysis, and provide regular reports.
• Identify performance trends, training needs, and improvement opportunities.
• Collaborate with Operations Managers and Team Leads on quality initiatives.
• Act as SME and escalation point for QA processes, issues, and resolutions.
• Support continuous improvement projects through coaching, feedback, and action planning.

Job Requirements

• Diploma/Degree holder, or above.
• Proficient in English (B2 CEFR or higher) and fluent in Mandarin or Cantonese (spoken).
• Minimum 1 year of QA experience, ideally in e-commerce/marketplace within a BPO.
• Strong communication, logical thinking, and problem-solving skills.
• Organized, adaptable, able to work under pressure, and a fast learner with minimal supervision.
• Willing to work rotational shift.

Job Benefits

• 5 working days
• Allowance Provided
• EPF and SOCSO
• Annual Leave and Sick Leave