Customer Service & Operations

RecruitGo; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

RecruitGo is looking for a Customer Service & Operations professional in Jakarta. You will be responsible for managing logistics and serving as the main contact for customers' inquiries. The role entails maintaining compliance, improving operational processes, and strong engagement with customers. A degree in logistics and 3 years of freight forwarding experience are essential, along with proficiency in relevant software.

Benefits

Will be provided devices

Diverse Challenges

Team Collaboration

Inclusivity

Qualifications

• At least 3 years of experience in freight forwarding operations.
• Proficiency in freight forwarding software.
• Strong knowledge of freight forwarding processes and documentation.

Responsibilities

• Act as the primary point of contact for customer inquiries and shipments.
• Manage logistics of airfreight and oceanfreight shipments.
• Handle end-to-end shipping documentation.

Skills

Strong master of freight forwarding operations

Excellent communication skills

Detail-oriented

Organizational abilities

Multitasking abilities

Customer service orientation

Education

Degree in Logistics or related field

Tools

Cargowise

Microsoft Office Suite

Job description

About Us
RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talents in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview
RecruitGo is in search of a Customer Service & Operations professional based in Jakarta, Indonesia. In this role, you will be responsible for serving as the main point of contact for customer inquiries and shipments, managing airfreight and oceanfreight logistics, including booking and documentation, and resolving shipping issues while keeping customers informed. You will also handle end-to-end shipping documentation, ensure compliance with regulations, maintain accurate transaction records, collaborate with teams to enhance customer experience, and contribute to operational improvements by monitoring feedback and service metrics.

Aside from your established skills and expertise, we are also looking for someone with a degree in Logistics or a related field (preferred), at least 3 years of experience in freight forwarding operations, strong knowledge of freight forwarding processes and documentation, excellent verbal and written communication skills, and proficiency in freight forwarding software like Cargowise and Microsoft Office. Strong organizational, multitasking, and customer service abilities are essential.

Responsibilities

• Act as the primary point of contact for customers regarding the inquiries and shipments.
• Address customer questions and issues promptly, ensuring high levels of satisfaction.
• Manage the logistics of airfreight and oceanfreight shipments, including booking, tracking, and documentation.
• Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries.
• Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.
• Utilize critical thinking to find effective solutions for customer needs.
• Prepare and handle all shipping documentation from end to end, to ensure compliance with international regulations and company policies.
• Maintain accurate records of all transactions and communications related to airfreight and oceanfreight shipments.
• Work closely with the teams to provide a seamless customer experience.
• Assist in the development of operational improvements to enhance service delivery.
• Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.

Qualifications:

• Degree in Logistics, or a related field preferred.
• Minimum of 3 years of experience in freight forwarding operation.
• Strong master of freight forwarding operations, ocean and air documentation, regulations, and industry practices.
• Excellent communication skills, both verbal and written, with a strong customer service orientation.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite

Why RecruitGo?
RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

• Salary Range: USD 800 per month
• Work Schedule: Monday-Friday
• Work Set up: On-site
• Working Device: Will be provided
• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that clients & expectations are met.

The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more .