Customer Service Operation (L2)

Customer Service Operation (L2)

We’re looking for a detail-oriented and solution-driven individual to join our team as a Customer Service Operation (L2). This role will handle escalated customer issues that require deeper investigation and timely resolution.

• Minimum Associate’s/Bachelor’s degree in any field
• At least 1 year of experience in customer service (L2), operations, or complaint/escalation handling
• Strong communication skills and a solution-oriented mindset

• Handle escalated cases from the Customer Service (L1) team
• Analyze and investigate complex customer issues
• Coordinate with internal/external teams to resolve cases
• Ensure issue resolution aligns with the defined SLA
• Provide feedback or field insights to relevant teams for process/system improvement