Customer Service Offline (Ex Customer Service Bank)

PT.Sinergi Performa Energi Cipta; Kota Malang; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

An established industry player is seeking a passionate and empathetic individual to join their customer service team. This role involves guiding consumers and partners, managing inquiries, and providing exceptional support in a fast-paced environment. The ideal candidate will have strong communication skills, a knack for problem-solving, and a desire to build lasting relationships. If you thrive on helping others and enjoy working with targets, this opportunity is perfect for you. Join a dynamic team where your contributions will make a real difference in customer satisfaction and community engagement.

Qualifications

• Minimum GPA of 2.75 required.
• Experience in customer service with a maximum of 2 years.

Responsibilities

• Guide consumers and partners in using our products.
• Manage service inquiries and disputes effectively.

Skills

Customer service skills

Selling skills

Typing skills (50 WPM)

Attention to detail

Basic knowledge of MS Excel

Communication skills in English

Social media handling

Education

D3/S1

Job description

Criterias & Requirements:

1. Able to speak English with minimum passive communication. Clear articulation in speaking Bahasa Indonesia.
2. D3/S1 with a minimum GPA of 2.75.
3. Customer service skills, with the ability to communicate with empathy, a friendly tone, and a passion to help.
4. Experience in selling (selling skills).
5. Experience as a Customer Service, with a maximum of 2 years.
6. Accustomed to working with targets and in a fast-paced environment.
7. Typing skills of at least 50 WPM with a minimum accuracy of 90%.
8. Attention to detail is very important.
9. Basic knowledge of MS Excel.
10. Familiar with operating social media, answering comments, handling phone calls, and direct communication with customers as a frontliner.
11. Vaccinated with at least 2 doses.
12. Able to join soon (within 1 week after offer), more than 2 weeks not allowed.

Responsibilities:

1. Guide consumers and partners in using our products.
2. Manage service inquiries and disputes from consumers and partners.
3. Provide excellent customer service to our consumer and partner base.
4. Maintain good relationships and community-building efforts with consumers and partners.
5. Support projects across all verticals including registration, acquisition, sales transactions, and conduct training.
6. Educate consumers and partners on company's products, promotional campaigns, and troubleshooting issues.
7. Resolve consumer and partner problems quickly and effectively with empathy and care.
8. Perform administrative tasks involving partner accounts (e.g., credit top-up, updating partner information).

Requirements:

• Pria/Wanita
• Diploma
• Age 21+
• Kandidat wajib upload foto

Additional:

Alamat email kamu