Customer Service Officer

Avery Dennison Corporation; Jawa Barat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global leader in materials solutions is seeking a Customer Service Professional in Indonesia to manage order follow-up and provide exceptional customer service. You will respond to inquiries, coordinate with internal teams, and support management with sales-related tasks. Ideal candidates have a Bachelor's degree, advanced English skills, and 1-3 years of experience in the apparel industry.

Qualifications

• Bachelor’s Degree required.
• Advanced English reading and basic speaking skills.
• 1-3 years experience in the apparel industry preferred.

Responsibilities

• Responding promptly to customer inquiries via phone, fax, and email.
• Understanding customer needs and providing timely responses.
• Coordinating with sales, production, and other departments for delivery.
• Handling complaints according to company procedures.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

Bachelor’s Degree

Tools

Microsoft Office

Lotus Notes

Job description

Avery Dennison (NYSE: AVY) is a global leader in pressure-sensitive and functional materials and labeling solutions for the retail apparel market. The company’s applications and technologies are integral to products used across major industries. With operations in more than 50 countries and over 30,000 employees worldwide, Avery Dennison serves customers in consumer packaging, graphical display, logistics, apparel, industrial, and healthcare industries. Headquartered in Glendale, California, the company reported sales of $7 billion in 2019. Learn more at www.averydennison.com

About Avery Dennison RBIS

Avery Dennison RBIS, a division of Avery Dennison (NYSE: AVY), is a global leader in apparel and footwear industry solutions, with a revenue of $1.6 billion. It provides innovative, sustainable solutions that elevate brands and enhance retail performance through graphic tickets, tags, labels, embellishments, packaging, RFID inventory, loss prevention, price management, compliance, and brand security. Operating in 115 locations across 50 countries on 6 continents, for more information, visit www.rbis.averydennison.com

Avery Dennison RBIS Indonesia engages with the Cuttrial Estate Semarang, Central Java, and has customers across the country.

Job Description

The Customer Service (CS) Professional manages order follow-up and customer service, supporting sales activities and ensuring order processing, on-time delivery, and complete order fulfillment. This role differs from internal sales in its focus on supporting customer needs rather than direct selling.

Responsibilities include:

• Responding promptly to customer inquiries via phone, fax, and email.
• Understanding customer needs and providing timely responses.
• Coordinating with sales, production, and other departments for delivery.
• Handling complaints according to company procedures and suggesting corrective actions.
• Maintaining updated customer profiles and sharing knowledge on products and processes.
• Proposing improvements to order and operational processes.
• Supporting management with sales-related activities.
• Managing accounts with regard to order processing, pricing, and delivery.
• Authorizing credit memos/refunds within policy.
• Championing customer needs and following up on inquiries.
• Providing order management support, including expediting shipments.
• Understanding RBIS solutions, products, manufacturing processes, and garment production timelines.
• Ensuring safety and 5S practices are followed.
• Driving action and execution.

On-the-Job Learning

This role offers opportunities to develop customer handling skills, analyze issues, prioritize tasks, and improve communication and procedural adherence.

Qualifications

• Bachelor’s Degree required.
• Advanced English reading and basic speaking skills.
• Proficiency in Microsoft Office, Lotus Notes, and relevant software.
• 1-3 years experience in the apparel industry preferred.
• Customer and market focus.

Job Location