Customer Service Officer

Qpon Indonesia; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A tech-driven company in Jakarta Selatan is seeking a Customer Service Representative to provide support to merchants and customers. The ideal candidate will have excellent communication skills, a bachelor's degree, and at least 1 year of experience in customer service. Responsibilities include solving complaints, providing updates on products, and ensuring service quality. Join us to help enhance customer satisfaction in a dynamic environment.

Qualifications

• Min. 1 year working experience in customer service/relations.
• Understand and familiar with social media applications.
• Able to analyze data of customer and merchant complaints.

Responsibilities

• Provide accurate information to support merchants and customers.
• Handle and solve complaints effectively.
• Report troubles for data analysis to suggest product improvements.

Skills

Good communication skills

Problem-solving skills

Data analysis

Education

Bachelor's degree in any majors

Tools

Microsoft Office

Google Workspace

Job description

Job Descriptions:

• Giving the accurate information to support merchant and customer in terms of understanding products and services of Qpon.
• Identify, handle, and solve the merchants' and customer complaints in the manner time & effectively.
• Giving updates about new products, services changes, or promotions to merchants and customers.
• Report and documenting the most appear troubles for data analyzing and suggest the improvement of product.
• Know how Qpon products and services work in order to provide technical assistance if needed.
• Allow standard operation procedures of customer service scope that has been set up by the company.
• Ensure that all merchant and customer information is kept confidential in accordance with company policy.
• Demonstrate professionalism in all forms of interaction, both internal and external.
• Monitor and evaluate service performance through customer feedback and service metrics to continuously improve service quality.
• Proactively identify the potential trouble/complaints and suggest the solutions.

Job Requirements:

• Min. bachelor's degree from all majors. Preferably from communication, management, or related field.
• Min. 1 year working experience in customer service/relations.
• Understand and familiar with Microsoft Office/Google Workspace/similar social media application in serving the customers.
• Having a good communication both of written and spoken.
• Actively giving the right solutions to customer.
• Able to analyze data of customer and merchant complaints to increase the services.