Customer Service Officer

PT Kreatifitas Sinergisme Teknoindo (KST); Daerah Istimewa Yogyakarta; Hybrid; IDR 100.000.000 - 200.000.000; Part time

Job summary

Join a dynamic global market research company as a Customer Service expert. You will manage mystery shoppers, perform quality checks on survey data, and communicate with clients through various channels. Be part of a fast-paced environment and utilize your analytical skills while enjoying a supportive team atmosphere.

Qualifications

• Open to fresh graduates.
• Capable of working independently and in a fast-paced setting.
• Available to start immediately.

Responsibilities

• Respond to shopper/auditor email enquiries.
• Quality check online reports & surveys.
• Recruit new shoppers/auditors for projects.

Skills

Analytical thinking

Detail-oriented

Good command of English

Education

Diploma or Bachelor’s degree

Job description

As a Customer Service, you will play a key role in managing mystery shoppers for our global market research company client. This isn’t your typical call center role, you’ll be responsible for recruiting mystery shoppers, collecting and labelling survey data (quality check), and ensuring smooth operations via phone and email.

Job Description:

• Respond to shopper / auditor email enquiries
• Quality check online reports & surveys according to set service standards
• Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys
• Assist in recruiting new shoppers / auditors in Americas / Europe region to boost database

Requirements:

• Diploma or Bachelor’s degree in any field
• Open to fresh graduates
• Must have a good command of English
• Detail-oriented with strong analytical thinking
• Capable of working independently and meeting deadlines in a fast-paced setting
• Willing to work in shifts
• Based in Yogyakarta
• Available to start immediately

Ready to take on the challenge? Apply now and be part of an exciting, fast-paced environment!

notes: Only applicants who fulfill the stated criteria will be shortlisted

• Jenis pekerjaan

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