Customer Service L2 (ShopeePay)

Monee; Jakarta Utara; On-site; IDR 82.946.000 - 116.125.000; Full time

Job summary

A leading e-commerce company in Jakarta Utara is seeking a Customer Service Representative to handle inquiries and complaints. The ideal candidate should possess at least a Diploma, have strong multitasking and analytical skills, and be detail-oriented. Fresh graduates are welcome to apply. This role involves working shifts, and fluency in English is a bonus.

Qualifications

• Minimum Diploma or Bachelor's education in any field.
• At least 1 year of work experience in the same field, or fresh graduates welcome to apply.
• Fluency in English is a plus.

Responsibilities

• Handle CS end-to-end process, including complaints and inquiries.
• Manage customer-related issues and escalations.
• Provide customer feedback to the company.

Skills

Multitasking

Analytical skills

Interpersonal skills

Communication skills

Detail-oriented

Education

Diploma or Bachelor's education

Job description

Responsibilities

• Handle CS end-to-end process, including complaints and inquiries from sellers and buyers.
• Manage and resolve customer-related issues and escalations.
• Be the voice of customers to provide feedback to the company
• Analyze customer experience reports and insights, and come up with improvement suggestions and initiatives .
• Maintains and improves quality results by adhering to guidelines in order to meet the quality standard as stated in guidelines

Requirements

• Minimum Diploma or Bachelor's education in any field
• At least 1 years of work experience in the same field or fresh graduates are welcome to apply
• Able to multitask, prioritize, manage time efficiently, detail oriented , and good analytical
• Have interpersonal skill and communication skill and being fluent in English will be a plus
• Willing to work shifting
• Have a positive attitude, discipline and responsibility.