Customer Service - Korea & Japan

Cove Living Pte Ltd; Daerah Khusus Ibukota Jakarta; Remote; USD 10.000 - 15.000; Full time

Job summary

Cove Living Pte Ltd is seeking a Customer Service representative to support our operations remotely. The role involves maintaining compliance, managing customer inquiries before and after sales, and ensuring high customer satisfaction. You will need prior experience, a bachelor's degree, and bilingual proficiency in English and Korean to communicate effectively with clients.

Qualifications

• Experience in customer service or a similar role is required.
• Bilingual skills in English and Korean with professional proficiency needed.
• Strong problem-solving and communication skills to efficiently manage tasks.

Responsibilities

• Verify valid IDs/documents during booking to comply with legal requirements.
• Respond to leads within 10 minutes and manage booking forms.
• Address tenant inquiries related to invoices and ensure a smooth customer experience.

Skills

Problem-Solving

Communication

Interpersonal Skills

Customer Satisfaction

Persuasiveness

Adaptability

Bilingual (English and Korean)

Education

Bachelor's degree in Business or Communication

Tools

CRM software

Job description

Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan.

Believing in the power of a team, we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.

Our Korea team enjoys the flexibility to work from the property, from home, or basically anywhere! You can find the perfect spot to feel inspired, stay productive, and enjoy a change of scenery whenever you need it. Feeling bored or stagnant in your day to day is out of the picture!

Come enjoy the journey with us and become a Cove Superstar!

Job Title: Customer Service

Job-Type: Full-time

Reports To: Sales Manager Korea

Working days and hours : 7days, 7PM - 2AM KR Time

Location: Remote

What you’ll be doing:

Roles and Responsibilities:

• Compliance:
  • Verify valid IDs/documents during booking to comply with legal requirements.
  • Maintain a 100% compliance rate for updated tenant identification records.
  • Ensure unit occupancy adheres to capacity regulations.
• Pre-Sales Management
  • Respond to any leads within 10min from the first message.
  • Manage booking forms and ensure customers complete the forms with no issue.
• Post-Sales Management:
  • Address tenant inquiries regarding invoices, payment methods, and check-in details.
  • Resolve inquiries related to lease terms (extensions, date changes).
  • Facilitate a smooth customer experience by directing inquiries to appropriate internal teams.
  • Secure signed agreements and ensure invoice payments during booking.
  • Ensure internal stakeholders are updated with all sales.

What makes you a great fit:

• Previous experience in customer service or a similar role.
• Bachelor’s degree in Business, Communication, or a related field.
• Bilingual: English and Korean – professional working proficiency
• Excellent problem-solving skills to handle customer issues efficiently and effectively.
• Excellent communication and interpersonal skills.
• Strong interpersonal skills to build relationships with customers and understand their needs
• Ability to empathize with customers and provide a high level of customer satisfaction.
• Persuasive and confident with the ability to handle objections.
• Goal-oriented and able to work under pressure to meet sales targets.
• Familiarity with CRM software.
• Strong adaptability to changing environments and customer needs.