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Customer Service(Indonesian & Mandarin)

SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD.-

Daerah Khusus Ibukota Jakarta

On-site

IDR 100.000.000 - 200.000.000

Full time

14 days ago

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Job summary

A leading provider of innovative business process outsourcing solutions is seeking Customer Service Representatives fluent in Indonesian, Mandarin, and English. The role involves providing exceptional support via voice, chat, and email, with a focus on establishing positive client relationships. Candidates must have at least two years of relevant experience and a diploma, with a willingness to relocate to Malaysia for this full-time opportunity.

Benefits

10 days of annual leave
14 days of sick leave
Dental and optics allowance
Mental health welfare assistance
Vacation program

Qualifications

  • Requires good English skills and fluency in Mandarin and Indonesian.
  • Minimum 2 years of experience in a customer service or call center environment.

Responsibilities

  • Maintains customer records by updating account information.
  • Establishes a positive rapport with clients.
  • Communicates effectively across various channels.

Skills

Fluency in Indonesian
Fluency in Mandarin
Fluency in English
Effective Communication

Education

Diploma

Job description


We are looking for Customer Service representatives who are fluent in Indonesian, Mandarin and English to join our dynamic team at SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD. Based in Bangsar South, Kuala Lumpur, this full-time customer service role will see you providing exceptional support to our clients across a variety of channels.

What you'll be doing

Maintains customer records by updating account information.

Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.

Ability to present, persuade and communicate effectively.

About 90% voice in Indonesian & Mandarin + 10% chat/email in English.

What we're looking for

At least Diploma with experience.

Requires good English skills, and excellent in Mandarin and Indonesian speaking.

Able to read and write in Indonesian, Mandarin and English.

Minimum 2 years of experience in a customer service or call center environment.

Familiar with Oil and Gas industry is an added advantage.

Only open to native Indonesian speakers with at least 2 years of full-time working experience (passport validity should be more than 2 years, willing to relocate to Malaysia)or local Malaysian candidates with native or near native Indonesian skills.

Working time & mode

Time: 24/7 (8 hours + 1 hour break)

Days: Rotational Basis - including weekends & public holidays; 5 working days and 2 days off

Mode: permanent WFH (Bangsar South, Malaysia). WFO only for new hire training + nesting, about 1 month.

We're business as usual on Public Holidays and employees get paid based on Public Holiday rate during PH days.

We require 100% attendance during the training and nesting and in general New Hire is not allowed to take leave in the first 6 months (Probation Period).

What we offer

10 days of annual leave/1 calendar year (on a prorated basis)

14 days of sick leave/1 calendar year (on a prorated basis)

Dental + optics allowance

Mental health welfare - up to 10 free consultations with counselor

Vacation program - subjected to manager's approval

About us

SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD. is a leading provider of innovative business process outsourcing solutions. With a global footprint and a reputation for excellence, we partner with organizations across various industries to drive operational efficiency and enhance the customer experience. Join our team and be a part of our continued success story.

Apply now to become our next Customer Service superstar!

Which of the following types of qualifications do you have?

Which of the following statements best describes your right to work in Malaysia?

What's your expected monthly basic salary?

How many years' experience do you have as a Customer Service Role?

Which of the following languages are you fluent in?

Have you worked in a call centre before?

How would you rate your English language skills?

How much notice are you required to give your current employer?

About us.

We make digital by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 35 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.

About us.

We make digital by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 35 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.

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