Customer Service Hospitality - Malaysian Speaker

Teleperformance; Provinsi Bali; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading customer service provider in Bali is looking for a Customer Service Hospitality - Malaysian Speaker. This role involves answering calls, chats, and emails, providing service information, and handling customer inquiries. Candidates must speak Malaysian actively and have at least a senior high school education. The position offers an incentive, holiday payments, and health benefits.

Benefits

Incentive

Salary: UMR plus

Holiday payments

BPJS

Money shifting

Qualifications

• Minimum senior high school and D3 in any major.
• Experience: minimum 1 year (for senior high school graduates).
• Fresh graduates welcome (for minimum D3).

Responsibilities

• Answer incoming calls, chats, and respond to emails.
• Handle customer inquiries by email and social media.
• Provide customers with product and service information.

Skills

Malaysian language proficiency

Communication skills

Customer service

Education

Minimum senior high school or D3

Job description

Customer Service Hospitality - Malaysian Speaker

Answering incoming calls, chats, and responding to emails.

Handling customer inquiries by email and social media.

Providing customers with product and service information.

Identifying and escalating priority issues.

Documenting all call information according to standard operating procedures.

Completing all call logs.

Updating customer profiles in the computer.

Conducting customer surveys to ascertain the level of customer service.

Qualifications:

Minimum senior high school and D3 in any major.

Experience: minimum 1 year (for senior high school graduates)

Fresh graduates are welcome (for minimum D3).

Able to speak Malaysian (active).

Communicative.

Willing to work in shifting schedules, including weekends and public holidays.

People with disabilities are welcome (as long as they can see, communicate verbally, and type on a computer).

Benefits:

• Incentive
• Salary: UMR plus
• Holiday payments
• BPJS
• Money shifting

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.