Customer Service Hospitality - English (Australian) Speaker

Teleperformance; Provinsi Bali; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading customer service provider is seeking enthusiastic agents in Bali to handle customer interactions for a global brand. Applicants should be fluent in English (preferably with an Australian dialect) and possess a minimum qualification of Senior High School or Diploma. Responsibilities include answering calls, chats, and emails, providing product information, and documenting interactions according to standard operating procedures. This role offers competitive salary and incentives.

Benefits

Competitive incentives and salary

Holiday payments

Qualifications

• Minimum academic qualification of Senior High School or Diploma (D3).
• At least 1 year of relevant customer service experience preferred.
• Open to fresh graduates with minimum D3.

Responsibilities

• Answer incoming calls and respond to chats and emails.
• Provide accurate information about products and services.
• Document call information according to SOP.

Skills

Fluent in English with Australian accent

Customer service experience

Ability to handle calls and chats

Education

Senior High School or Diploma (D3)

Job description

Overview

Join Teleperformance’s vibrant team in Bali and deliver world-class customer service for a global hospitality brand. We’re looking for enthusiastic English-speaking agents (Australian dialect preferred) to handle customer interactions across multiple channels.

Responsibilities

• Answer incoming calls, chats, and respond to emails
• Handle customer inquiries via email and social media
• Provide accurate product and service information
• Identify and escalate priority issues
• Document all call information according to SOP
• Complete call logs and update customer profiles

Qualifications

• Minimum Senior High School or Diploma (D3) in any major
• At least 1 year of experience (for Senior High School graduates)
• Fresh graduates welcome (with minimum D3)
• Fluent in English with Australian accent or dialect
• Willing to work on a shifting schedule, including weekends and public holidays
• Open to candidates with disabilities (must be able to see, speak, and type)
• Competitive incentives and salary
• Holiday payments

What’s your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years\' experience do you have as a Customer Service Role?

Do you have customer service experience?

Which of the following languages are you fluent in?

How would you rate your English language skills?

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.