Customer Service Hospitality – English (Australian) Speaker

TP; Provinsi Bali; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global customer service leader in Bali is looking for enthusiastic English-speaking agents to provide world-class hospitality service. Responsibilities include managing calls and communications, detailing customer interaction, and ensuring satisfaction. Ideal candidates should have at least Senior High School education, be fluent in English with an Australian accent, and possess strong communication skills. This role offers competitive incentives and a dynamic working environment.

Benefits

Competitive incentives

Salary above regional minimum (UMR Plus)

Holiday payments

BPJS (Indonesian social security)

Shift allowance

Qualifications

• At least 1 year of experience for Senior High School graduates.
• Fresh graduates welcome (minimum D3 accepted).
• Willing to work on a shifting schedule, including weekends and holidays.

Responsibilities

• Answer incoming calls, chats, and respond to emails.
• Handle customer inquiries via email and social media.
• Provide accurate product and service information.

Skills

Fluent in English with Australian accent

Strong communication skills

Education

Minimum Senior High School or Diploma (D3)

Job description

Company: Teleperformance

Location: Bali, Indonesia

Job Type: Contract / Temporary

Department: Customer Service – Call Centre

Start Date: Immediate

Join Teleperformance’s vibrant team in Bali and deliver world-class customer service for a global hospitality brand. We’re looking for enthusiastic English-speaking agents (Australian dialect preferred) to handle customer interactions across multiple channels.

Responsibilities

• Answer incoming calls, chats, and respond to emails
• Handle customer inquiries via email and social media
• Provide accurate product and service information
• Identify and escalate priority issues
• Document all call information according to SOP
• Complete call logs and update customer profiles
• Conduct customer satisfaction surveys

Qualifications

• Minimum Senior High School or Diploma (D3) in any major
• At least 1 year of experience (for Senior High School graduates)
• Fresh graduates welcome (with minimum D3)
• Fluent in English with Australian accent or dialect
• Strong communication skills
• Willing to work on a shifting schedule, including weekends and public holidays
• Open to candidates with disabilities (must be able to see, speak, and type)

Benefits

• Competitive incentives
• Salary above regional minimum (UMR Plus)
• Holiday payments
• BPJS (Indonesian social security)
• Shift allowance

If you\'re passionate about hospitality, customer care, and want to work in a dynamic Bali-based environment, we’d love to hear from you. Apply now and be part of a global leader in customer experience!