Customer Service - Hospitality

TP; Provinsi Bali; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

An established industry player is seeking a dedicated customer support representative to enhance client satisfaction and build lasting relationships. In this dynamic role, you will manage customer inquiries, provide accurate information, and handle complaints with professionalism. The ideal candidate will possess excellent communication skills and a strong customer orientation, thriving in a team environment. Join a fun and diverse workplace in Bali, where your contributions will help shape the customer experience and your career path can flourish. If you're passionate about delivering exceptional service, we want to hear from you!

Benefits

Competitive Salary

Fun Office

Career Path

Diverse Environment

Qualifications

• Proven customer support experience or fresh graduates are welcome.
• Excellent communication and presentation skills in English.

Responsibilities

• Manage customer inquiries via call and email.
• Build sustainable relationships with customer accounts.

Skills

Customer Support Experience

Communication Skills

Adaptability

Multi-tasking

Education

High School Diploma

College Degree

Tools

Microsoft Office

CRM Software (e.g., Salesforce)

Job description

Responsibilities:

• Manage incoming customer inquiries via Call and Email.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Requirements:

• Proven customer support experience, experience as a client service representative, or fresh graduates are welcome to apply.
• Experience in Travel Consultant - Frontliner - Hospitality.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills in English.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.
• Proficient in Microsoft Office and CRM software (e.g., Salesforce).
• Ability to work in a team environment.
• Already residing in Bali.

Benefits: Competitive salary, fun office, career path, and diverse environment.