Customer Service - Hospitality

呐; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in Bali is seeking a Customer Service Representative to manage customer inquiries and build relationships. This role requires excellent communication skills, a customer-oriented approach, and the ability to multitask. The company offers a competitive salary and a fun office environment, making it an exciting opportunity for both experienced candidates and fresh graduates.

Benefits

Competitive salary

Fun office environment

Career development opportunities

Diverse workplace

Qualifications

• Proven customer support experience; fresh graduates welcome.
• Experience in Travel Consulting or Hospitality preferred.

Responsibilities

• Manage incoming customer inquiries via call and email.
• Handle customer complaints and provide suitable solutions.
• Keep records of customer interactions and process accounts.

Skills

Customer-oriented

Communication

Presentation

Multitasking

Education

High school diploma

College degree

Tools

Microsoft Office

CRM software

Job description

Responsibilities:

• Manage incoming customer inquiries via call and email.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information using the appropriate methods/tools.
• Handle customer complaints, provide suitable solutions and alternatives within the specified time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Requirements:

• Proven customer support experience or experience as a client service representative; fresh graduates are welcome to apply.
• Experience in Travel Consulting, Frontliner roles, or Hospitality.
• Customer-oriented with the ability to adapt/respond to different character types.
• Excellent communication and presentation skills in English.
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.
• Proficient in Microsoft Office and CRM software (e.g., Salesforce).
• Ability to work in a team environment.
• Reside in Bali.

Benefits: Competitive salary, fun office environment, career development opportunities, and a diverse workplace.