Customer Service - Hospitality

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid, and complete information by using the right methods/tools.

Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts, and file documents.

Follow communication procedures, guidelines, and policies.

Requirements:

• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills in English.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.
• Proficient in Microsoft Office and CRM software (e.g., Salesforce).
• Ability to work in a team environment.
• Already staying in Bali.

Benefits:

Competitive salary, fun office environment, career path, and diversity environment.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have in a Customer Service Role?

Do you have customer service experience?

Which of the following Microsoft Office products are you experienced with?

Which of the following Customer Relationship Management (CRM) systems do you have experience using?

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.