Customer Service - Heavy Industry

Michael Page; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading recruitment agency is seeking a candidate for a sales role focused on maintaining and improving client relationships in Jakarta, Indonesia. The ideal candidate has around 4 years of experience, strong communication skills, and familiarity with industrial products. The role involves coordinating with various teams to drive improvement strategies and generate business opportunities. Competitive compensation and professional growth opportunities are provided.

Benefits

Competitive compensation

Professional growth opportunities

Qualifications

• Around 4 years of relevant experience in a sales role.
• High attention to detail and accuracy in documentation.
• Ability to adapt to fast-paced commercial environments.

Responsibilities

• Maintain relationships with existing clients through consistent follow-ups.
• Coordinate with sales, marketing, and customer service teams.
• Identify and evaluate potential business opportunities.
• Collaborate with technical and finance teams for pricing estimates.

Skills

Strong communication and interpersonal skills

Analytical mindset

Attention to detail

Time management

Familiarity with industrial products

Education

Bachelor's degree in Business, Engineering, or related field

Tools

CRM

ERP

PowerBI

Microsoft tools

Job description

About Our Client

The hiring company is a recognised player in the industrial/manufacturing industry, known for its robust operations and commitment to delivering high-quality solutions. With a well-established presence in its field, the company values efficiency and excellence in its supply chain and procurement practices.

Job Description

• Maintain strong relationships with existing clients through consistent follow-ups and high-quality service.
• Coordinate with field sales, marketing, and customer service teams to ensure cohesive improvement strategies.
• Identify and evaluate potential business opportunities, build relationships, and convert leads into customer orders.
• Collaborate with technical and finance teams to prepare pricing estimates, proposals, and commercial documentation.
• Stay current with product features, industry developments, and alternative solutions available in the market.
• Share customer insights and feedback with product and commercial teams to support continuous improvement.
• Respond to and initiate sales communications through phone calls, emails, and digital platforms.

The Successful Applicant

• Strong communication and interpersonal skills.
• Analytical mindset with a focus on practical solutions.
• High attention to detail and accuracy in documentation.
• Effective time management and multitasking ability.
• Adaptable to fast-paced, commercial environments.
• Failiarity with industrial products.
• Proficient in CRM, ERP, PowerBI, and Microsoft tools.
• Holds a bachelor's degree in Business, Engineering, or a related field, with around 4 years of relevant experience.

What\'s on Offer

This role offers the chance to grow professionally by combining technical expertise with strategic sales execution in a dynamic industrial environment. Candidates will benefit from cross-functional collaboration, exposure to digital tools, and competitive compensation aligned with their experience and impact.