Customer Service - F&B and Transportation (Immediate Joiner)

Startek Malaysia; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service center is seeking passionate individuals to join their team in Indonesia. As a customer service representative, you will play a crucial role in ensuring customer satisfaction by addressing inquiries and providing solutions in a dynamic work environment. This position offers a supportive culture and numerous opportunities for career advancement, making it perfect for fresh graduates and problem solvers eager to learn.

Benefits

EPF & SOCSO

Annual & Medical Leave

Free Shuttle Van

Supportive, Diverse Team Culture

Ongoing Training & Career Development

Internal Job Opportunities

Quarterly Rewards & Recognition

Qualifications

• Proficiency in English and Bahasa Malaysia (spoken and written).
• Fresh graduates and SPM leavers are welcome.
• Ability to work on rotational shifts.

Responsibilities

• Handle inbound calls, live chats, and emails addressing customer inquiries.
• Deliver support with speed, accuracy, and friendliness.
• Contribute to improvements for customer satisfaction.

Skills

Problem solving

Communication

Education

SPM certificate

Job description

Job Responsibility

What You'll Be Doing

• Be the go-to problem solver by handling inbound calls, live chats, and emails â addressing customer inquiries, complaints, feedback, and product-related issues.
• Deliver outstanding support with speed, accuracy, and friendliness.
• Contribute to continuous improvement by offering solutions that make our customers smile.
• Ensure every interaction turns into a positive experience.
  
  

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Ready to Be Part of Something Bigger?

Apply now and bring a friend along â because success is even sweeter when shared.Your career starts here. Donât wait. Click âAPPLY NOWâ!

Job Requirements

Apply with Your Friend & Grow Together!

Are you ready to kick-start a fulfilling career in customer service â and do IT with a friend by your side? Join our dynamic team in Medini 7, Iskandar Puteri, where professionalism meets comfort in a cozy, supportive work environment.

Weâre looking for friendly, fast-thinking individuals to become the voice and heart of our customer experience. If you're a great listener, love solving problems, and want to leave a lasting positive impression â we want you on our team!

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• Proficiency in English and Bahasa Malaysia (spoken and written).
• Fresh graduates and SPM leavers are welcome â weâll train you!
• Must be able to work on rotational shifts (Morning, Afternoon, Night).
  
  

Working Hours (6 Days/Week â Rotational Shifts):6 AM â 3 PM | 7 AM â 4 PM | 8 AM â 5 PM | 9 AM â 6 PM | 10 AM â 7 PM | 11 AM â 8 PM | 12 PM â 9 PM | 1 PM â 10 PM | 3 PM â 12 AM | 5 PM â 3 AM | 10 PM â 6 AM

Job Benefits

What Youâll Enjoy:

• EPF & SOCSO
• Annual & Medical Leave
• Free Shuttle Van â Get to work stress-free
• Supportive, Diverse Team Culture â We celebrate growth, teamwork & diversity
• Ongoing Training & Career Development â Rise from Executive to Manager with tailored programs
• Internal Job Opportunities â Explore new roles within the company after 1 year
• Quarterly Rewards & Recognition â Earn KPIs, bonuses, and well-deserved kudos!