Customer Service Expert (Remote, Contract)

INFUSE; Tangerang; Remote; USD 10.000 - 20.000; Full time

Job summary

INFUSE is looking for a Client Success Specialist to enhance client experiences and foster strong relationships. This role involves managing client needs, ensuring timely solutions, and collaborating with sales teams. Join a supportive workplace that values your contributions and promotes professional growth.

Qualifications

• Proven track record of managing client relationships.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of solutions according to client needs.
• Identify and grow opportunities within the territory.

Skills

Communication

Interpersonal skills

Problem-solving

Job description

OUR HIRING PROCESS:

1. We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
2. We may invite you to submit a video interview for review by the hiring manager. This may be followed by a test or short project to assess your fit for the team.
3. We will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc., and we never hire anyone without a face-to-face meeting or via Zoom. You will be invited to a live meeting or Zoom call to meet our INFUSE team.
4. If you remain interested and we find a mutual fit, we will discuss your offer. We ensure you have the opportunity to speak with us live before any offer is made. We consider our team members as family and want you to feel welcomed and comfortable.

INFUSE is committed to complying with data privacy and security laws. For more information, please see our Privacy Policy.

Position Overview: Client Success Specialist

Are you driven to deliver exceptional client experiences and thrive in a dynamic environment? INFUSE is seeking a passionate Client Success Specialist to join our team. Your efforts will directly impact our clients' satisfaction and our company's success. This role offers professional growth and the chance to work across various industries, making each day unique. We prioritize employee satisfaction and foster a supportive workplace where everyone feels valued and connected. Join us to become part of a community that celebrates success and encourages continuous improvement. Our employees love their jobs because of the meaningful relationships they build and the positive impact they have on our clients.

Key Responsibilities

1. Build and maintain strong, long-lasting client relationships.
2. Ensure the timely and successful delivery of solutions according to client needs and objectives.
3. Communicate progress of initiatives to internal and external stakeholders.
4. Identify and grow opportunities within the territory; collaborate with sales teams to achieve growth.
5. Assist with challenging client requests or issue escalations as needed.
6. Support administrative and operational tasks such as data entry, updating systems, or managing schedules.

Requirements

1. Proven track record of managing client relationships, preferably in fields like hospitality, client success, or sales.
2. Strong communication and interpersonal skills.
3. Ability to manage multiple tasks with attention to detail in a fast-paced environment.
4. Empathy and understanding of client needs, with the ability to address them effectively.
5. Proactive problem-solving skills.

If you're passionate about building meaningful relationships and delivering top-notch client experiences, we want to hear from you. Apply now to start a rewarding career with INFUSE, where your contributions are valued. Join a team that genuinely enjoys making a difference. Submit your application today!