Customer Service Expert (Remote, Contract)

INFUSE; Palembang; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

INFUSE is seeking a passionate Client Success Specialist to enhance client satisfaction and contribute to the company's success. This role involves building strong client relationships, ensuring timely delivery of solutions, and supporting administrative tasks. Join a supportive community that values employee satisfaction and celebrates successes.

Qualifications

• Proven experience managing client relationships in hospitality or sales.
• Strong communication and interpersonal skills.
• Ability to manage priorities in a fast-paced environment.

Responsibilities

• Build and maintain strong client relationships.
• Ensure timely delivery of solutions according to client needs.
• Communicate progress of initiatives to stakeholders.

Skills

Communication

Interpersonal skills

Problem-solving

Attention to detail

Job description

Our Hiring Process:

1. We review your application against our job requirements. We do not use machine learning technologies in this phase, as we believe every human deserves personal attention. Our seasoned recruiting professionals evaluate each application to ensure a fair and detailed assessment.

2. We may invite you to submit a video interview for review by the hiring manager. This may be followed by a test or short project to assess your fit for the team.

3. You will be invited to interview with our hiring manager or the interview team. Please note: We conduct interviews face-to-face or via Zoom; we do not conduct interviews through text message, Telegram, etc. You will meet our INFUSE team in a live meeting or Zoom session.

4. If you remain excited about joining INFUSE and we are interested in moving forward, we will discuss your offer. We ensure you have the opportunity to speak with us live before any offer is made. We consider our team members as family and want you to feel welcomed and comfortable.

INFUSE is committed to complying with applicable data privacy and security laws. For more information, please see our Privacy Policy.

About the Role: Client Success Specialist

Are you driven to deliver exceptional client experiences and thrive in a dynamic environment? INFUSE is seeking a passionate Client Success Specialist to join our team. Your efforts will directly contribute to client satisfaction and our company's success. This role offers professional growth and the opportunity to work across various industries, making each day unique.

At INFUSE, we prioritize employee satisfaction and foster a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates successes and encourages continuous improvement. Our employees enjoy their jobs, driven by meaningful connections and positive impacts on our clients' businesses.

Key Responsibilities:

1. Build and maintain strong, long-lasting client relationships.
2. Ensure the timely and successful delivery of solutions according to client needs and objectives.
3. Communicate progress of initiatives to stakeholders clearly.
4. Identify and grow opportunities within the territory, collaborating with sales teams to achieve growth.
5. Assist with challenging client requests or issue escalations as needed.
6. Support administrative and operational tasks, such as data entry, updating systems, or managing schedules.

Requirements:

1. Proven experience managing client relationships, preferably in related fields like hospitality, client success, or sales.
2. Strong communication and interpersonal skills.
3. Attention to detail and ability to manage priorities effectively in a fast-paced environment.
4. Empathy and understanding of client needs, with the ability to address them effectively.
5. Proactive problem-solving skills.

If you are passionate about building relationships and delivering excellent client experiences, we invite you to apply. Join INFUSE and start a rewarding career where your contributions are valued. Apply today!