Customer Service Expert (Remote, Contract)

INFUSE; Depok; Remote; USD 10.000 - 20.000; Full time

Job summary

Join a dynamic team at INFUSE as a Client Success Specialist, where you will build meaningful client relationships and ensure their satisfaction. This role offers professional growth and the chance to work across various industries in a supportive environment that values employee contributions.

Qualifications

• Proven experience managing client relationships, preferably in hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Empathy and understanding of client needs.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of solutions aligned with client needs.
• Support administrative and operational tasks, including data entry and managing schedules.

Skills

Communication

Interpersonal Skills

Problem-solving

Attention to Detail

Job description

Our Hiring Process:

1. We review your application against our job requirements. We do not use machine learning technologies at this stage, believing every human deserves personal attention. Our seasoned recruiting professionals evaluate each application to ensure a fair and detailed assessment.
2. We may invite you to submit a video interview for the hiring manager's review. This may be followed by a test or short project to assess your fit for the team.
3. Next, you will be invited to interview with our hiring manager or the interview team. Please note: We conduct interviews in person or via Zoom; we do not conduct interviews through text message, Telegram, or similar platforms. You will meet our INFUSE team in a live meeting or Zoom session.
4. If you remain interested and we find a mutual fit, we will discuss your offer. We ensure you have the opportunity to speak with us live before any offer is made, as we consider our team members part of our family.

INFUSE is committed to complying with applicable data privacy and security laws. For more information, please see our Privacy Policy.

Join Our Team as a Client Success Specialist

Are you driven to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to contribute to our clients' satisfaction and our company's success. This role offers professional growth and the chance to work across various industries, making each day unique. We prioritize employee satisfaction and foster a workplace where everyone feels valued and connected. Join us to be part of a supportive community that celebrates successes and encourages continuous improvement. Our employees love their jobs because of the meaningful connections they make and the positive impact they have on our clients' businesses.

Key Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of solutions aligned with client needs
• Communicate progress of initiatives to stakeholders
• Identify growth opportunities within the territory and collaborate with sales teams
• Assist with challenging client requests or escalations
• Support administrative and operational tasks, including data entry, updating systems, and managing schedules

Requirements

• Proven experience managing client relationships, preferably in hospitality, client success, or sales
• Strong communication and interpersonal skills
• Attention to detail and ability to manage priorities in a fast-paced environment
• Empathy and understanding of client needs
• Proactive problem-solving skills

If you're passionate about building meaningful relationships and delivering excellent client experiences, we want to hear from you. Apply now to start a rewarding career with INFUSE, where your contributions are valued. Don't miss the opportunity to be part of a team that makes a difference. Submit your application today!