Customer Service Expert (Remote, Contract)

INFUSE; Bekasi; Remote; USD 12.000 - 18.000; Full time

Job summary

Join a leading company as a Client Success Specialist, where your efforts will directly contribute to client satisfaction and company success. This role offers professional growth in a supportive community, focusing on building strong relationships and delivering exceptional client experiences.

Qualifications

• Proven experience managing client relationships, preferably in hospitality or sales.
• Strong communication and interpersonal skills.
• Ability to manage priorities in a fast-paced environment.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely delivery of solutions according to client needs.
• Identify and grow opportunities within the territory.

Skills

Communication

Interpersonal Skills

Problem-Solving

Attention to Detail

Job description

OUR HIRING PROCESS:

1. We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
2. We may invite you to submit a video interview for review by the hiring manager. This may be followed by a test or short project to assess your fit for the team.
3. You will then be invited to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message or messaging apps, and we never hire anyone without a face-to-face or Zoom meeting. You will be invited to a live meeting or Zoom where you will meet our INFUSE team.
4. Finally, if you are still interested and we find a mutual fit, we will discuss your offer. We ensure you have the opportunity to speak with us live before any offer is made. We consider our team members as family, and we want you to feel welcomed and comfortable.

INFUSE is committed to complying with applicable data privacy and security laws. For more information, please see our Privacy Policy.

Join Our Team as a Client Success Specialist

Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team. Your efforts will directly contribute to our clients' satisfaction and our company's success. This role offers professional growth and the opportunity to work across various industries, making each day unique.

INFUSE is known for prioritizing employee satisfaction and creating a workplace where everyone feels valued. Joining us means becoming part of a supportive community that celebrates success and encourages continuous improvement. Our employees love their jobs because of the meaningful connections they make and the positive impact they have on our clients' businesses.

Key Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of solutions according to client needs and objectives
• Communicate progress of initiatives to stakeholders
• Identify and grow opportunities within the territory, collaborating with sales teams
• Assist with challenging client requests or issue escalations
• Support administrative and operational tasks such as data entry, updating systems, or managing schedules

Requirements

• Proven experience managing client relationships, preferably in related fields like hospitality, client success, or sales
• Strong communication and interpersonal skills
• Attention to detail and ability to manage priorities in a fast-paced environment
• Empathy and understanding of client needs
• Proactive problem-solving skills

If you're passionate about building relationships and delivering top client experiences, we want to hear from you. Apply now and start a rewarding career with INFUSE, where your contributions are valued. Don't miss the chance to be part of a team that makes a difference. Submit your application today!