Customer Service Expert - Medical Background

Recruitment Lead at Teleperformance Indonesia | Talent Hunter | Massive Hiring | ACTIVELY HIRING | #YourHiringPartner

Teleperformance Indonesia is seeking a Customer Service Consultant with a Nurse background for our Bali site.

Qualifications:

• Graduate in nursing or any related fields with a minimum diploma or bachelor, with a minimum GPA of 2.75.
• English skills are a must (minimum C1/C2).
• Willing to work in a shifting schedule.
• Cooperate with the implementation of project delivery, monitor team service quality and efficiency, and promote the achievement of KPIs.
• Highly sensitive to customer complaints, able to anticipate and properly handle unexpected situations.
• Willing to be placed in Bali, Indonesia.

Responsibilities:

• Manage large volumes of inbound (and on occasion, outbound) calls in a timely and accurate manner.
• Provide assistance to Patients, Health Professionals, and others contacting the business by telephone: may provide direct assistance or take messages and direct calls to the appropriate party.
• Provide quality customer service at all times.
• Encourage a customer service focus in all members of staff.

Benefits:

• Health and Safety Insurances.
• Holiday Payment.