Customer Service Executive 中文客服专员

Startek Malaysia; Tangerang; On-site; IDR 200,000,000 - 300,000,000; Full time

Job summary

An established industry player is seeking dedicated customer service representatives to join their dynamic team. In this role, you will be the first point of contact for customers, addressing inquiries and complaints through various channels, ensuring their satisfaction. You will also maintain accurate customer records and collaborate with other departments to resolve issues effectively. This position offers a friendly and supportive work environment, along with opportunities for career growth and performance-based incentives. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, this could be the perfect opportunity for you.

Benefits

Competitive salary

Performance-based incentives

Opportunities for career growth

Friendly work environment

Qualifications

• Strong customer service skills with the ability to handle inquiries and complaints.
• Excellent communication skills for effective interaction with customers.

Responsibilities

• Handle customer inquiries and complaints via phone, email, and chat.
• Collaborate with departments to resolve complex issues.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

Job Responsibility

1. Handle customer inquiries and complaints via phone, email, and chat in a professional and timely manner.
2. Provide accurate information about products and services.
3. Process orders, applications, and forms.
4. Maintain and update customer records in the database.
5. Follow up on customer interactions to ensure satisfaction.
6. Collaborate with other departments to resolve complex issues.
7. Work in rotational shifts to ensure 24/7 customer support coverage.

Job Requirements

1. Handle customer inquiries and complaints via phone, email, and chat in a professional and timely manner.
2. Provide accurate information about products and services.
3. Process orders, applications, and forms.
4. Maintain and update customer records in the database.
5. Follow up on customer interactions to ensure satisfaction.
6. Collaborate with other departments to resolve complex issues.
7. Work in rotational shifts to ensure 24/7 customer support coverage.

Job Benefits

1. Competitive salary and performance-based incentives.
2. Opportunities for career growth and development.
3. Friendly and supportive work environment.