Customer Service Executive – Samsung Service Centre

SNS Network (M) Sdn. Bhd.; Utama; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

An established company is seeking a Customer Service Executive for their Samsung Service Centre at 1 Utama Shopping Centre, Petaling Jaya. The role entails managing customer inquiries, resolving complaints, and ensuring operational efficiency. Candidates should possess strong customer service skills and be knowledgeable about Samsung products, with a readiness to work flexible hours, including weekends and public holidays.

Qualifications

• Ability to efficiently handle inbound and outbound customer inquiries.
• Excellent communication skills in responding to customer queries and complaints.
• Willingness to work on rotational shifts, weekends, and public holidays.

Responsibilities

• Handle customer call inquiries to ensure satisfaction.
• Facilitate timely resolution of customer complaints.
• Perform operational tasks to ensure smooth daily operations.

Skills

Customer service skills

Technical skills for Samsung products

Job description

Customer Service Executive – Samsung Service Centre

Responsibility
• To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services.
• To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution
• Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.
• Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.
• Striving to achieve and maintain overall performance adhering to SLA.
• Build up technical skills for professional services and undertake any ad-hoc assignments as and when required.
• Knowledge in Samsung products will be an added advantage.
• Applicants must be willing to work on rotational shift, weekend and Public Holiday.
• Applicants must be willing to work in 1 Utama Shopping Centre, Petaling Jaya, Selangor.