Customer Service Executive (E Hailing) July and August Intake

Agensi Pekerjaan JobScoper Sdn. Bhd.; Tangerang; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading agency in Tangerang is looking for a Customer Service Representative to provide top-notch assistance via calls, chat, and emails. Candidates should possess strong typing skills and a commitment to work in a rotational shift schedule. Fresh graduates with SPM are encouraged to apply for this dynamic role that also offers comprehensive training and benefits.

Benefits

Training provided for skill development

Allowance included as part of the benefits

Shuttle service available for convenience

Annual & Medical leave offered

Qualifications

• Proficient in typing skills and computer literacy.
• Willing to work in a 24/7 Rotational Shift.
• Fresh Graduates with SPM are encouraged to apply.
• Fluent in Bahasa Melayu and English.

Responsibilities

• Handle inbound calls, live chat, and emails related to customer inquiries.
• Surpass customer expectations by delivering excellent service.
• Collaborate with the team to meet required KPIs and adhere to SLA targets.

Skills

Typing skills

Computer literacy

Multi-tasking

Fluent in Bahasa Melayu

Fluent in English

Education

SPM

Job description

Job Responsibility

• Handle inbound calls, live chat, and emails related to customer inquiries, complaints, feedback, and product issues.
• Surpass customer expectations by delivering excellent service and providing accurate information.
• Collaborate with the team to meet required KPIs and adhere to SLA targets.
  
  

Job Requirements

• Proficient in typing skills and computer literacy.
• Willing to work in a 24/7 Rotational Shift.
• Fresh Graduates with SPM are encouraged to apply.
• Language Proficiency: Fluent in Bahasa Melayu and English.
• Strong ability to multi-task in a fast-paced environment.
  
  

Job Benefits

• Training provided for skill development.
• Allowance included as part of the benefits.
• Shuttle service available for convenience.
• Annual & Medical leave offered.