Customer Service Executive (Bahasa) - Johor (July & Aug Intake)

Agensi Pekerjaan JobScoper Sdn. Bhd.; Tangerang; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading company in customer service is looking for fresh graduates to handle customer inquiries through calls and live chat. The role requires communication skills in Bahasa Melayu and English, good computer literacy, and the ability to work in rotational shifts. The position offers training and benefits such as annual leave and shuttle service.

Benefits

Provided training

Provided allowance

Annual leave

Medical leave

Provided shuttle service

Qualifications

• Fresh graduate welcome with completed SPM, UEC, and IGCSE certificates.
• Ability to speak in Bahasa Melayu and English is required.
• Good computer literacy is required.

Responsibilities

• Handle inbound calls, live chat and email related to customer enquiries and complaints.
• Exceed customer expectations in terms of service and accurate information.
• Work in a team to achieve KPI and SLA.

Skills

Bahasa Melayu

English

Computer literacy

Customer service

Education

SPM, UEC, and IGCSE certificates

Job description

Job Responsibility

• Handling all inbound calls, live chat and email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
• Exceeding customer expectation in terms of customer service & accurate information.
• Working in a team to achieve the required KPI elements and SLA.
  
  

Job Requirements

• Fresh Graduate welcome, completed with SPM, UEC, and IGCSE certificates.
• Can speak in Bahasa Melayu and English.
• Good computer literacy.
• Can work in Rotational Shift.
• Can work in 6 working days.
  
  

Job Benefits

• Provided training,
• Provided allowance.
• Annual leave & Medical leave.
• Provided shuttle service.