Customer Service Executive – April & May Intake

Startek Malaysia; Tangerang; On-site; IDR 200,000,000 - 300,000,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their dynamic customer service team. This role offers comprehensive training for fresh candidates, focusing on enhancing communication skills in both English and Bahasa Malaysia. Employees will engage in a supportive environment that celebrates diversity, with opportunities for growth and professional advancement. Enjoy benefits like free transportation, annual leave, and quarterly recognition rewards. If you're ready to embark on a rewarding career path, this position could be the perfect fit for you.

Benefits

EPF & Socso

Annual Leave

Medical Leave

Free Transportation (Shuttle Van)

Opportunities for Growth

Quarterly Staff Recognition and Rewards

Qualifications

• Fresh candidates with no working experience are welcome.
• Comprehensive training provided for new hires.

Responsibilities

• Manage inbound communication channels for customer inquiries.
• Resolve inquiries quickly to improve customer satisfaction.

Skills

Proficiency in English

Proficiency in Bahasa Malaysia

Education

SPM graduates

Job description

Job Responsibilities

1. Be an active listener by managing all inbound communication channels including calls, live chats, and emails for customer inquiries, complaints, feedback, and other product-related issues.
2. Help improve customer satisfaction by resolving inquiries quickly and providing accurate information.

Job Requirements

• Proficiency in English and Bahasa Malaysia (Speaking and Writing)
• Fresh candidates with no working experience and SPM graduates are welcome — We provide comprehensive training for you!
• Candidates are required to work on rotational shifts (Morning, Afternoon, Night)

Shift Hours (6 Days Per Week & Rotational Shifts)

• 6 AM – 3 PM
• 7 AM – 4 PM
• 8 AM – 5 PM
• 9 AM – 6 PM
• 10 AM – 7 PM
• 11 AM – 8 PM
• 12 PM – 9 PM
• 1 PM – 10 PM
• 3 PM – 12 AM
• 5 PM – 3 AM
• 10 PM – 6 AM

Job Benefits

• EPF & Socso
• Annual Leave
• Medical Leave
• Engaging and Diverse Team — Join our customer service team that supports each other and celebrates culture and diversity together.
• Free Transportation (Shuttle Van) — Travel back and forth to the office with no worries of traffic.
• Opportunities for Growth — Be the best through continuous training and mentorship, leading to potential professional advancement.
• Quarterly Staff Recognition and Rewards — KPI incentives, awards, and acknowledgments for hard work.

Career Growth & Training Programs

• Start from Executive to Manager with training and soft skills enhancement.
• Internal Job Program (IJP) opportunity for career growth within the company to new roles after at least 1 year, if suitable and passing the interview.