Customer Service Executive

GLOBE RIDER LOGISTICS SDN BHD; Tangerang; On-site; USD 15.000 - 25.000; Full time

Job summary

A leading logistics company seeks a Customer Service Manager with extensive experience in the freight forwarding industry. The role involves managing customer inquiries and building relationships while ensuring adherence to service standards. Join a supportive team and benefit from competitive compensation, performance bonuses, and opportunities for advancement.

Benefits

Excellent career growth and development opportunities

Small, intimate team environment

Competitive Salary/Allowance and Performance Bonus

Dental/Medical Check-up Allowance

Qualifications

• Minimum 5 years in a customer service role in logistics or freight forwarding.
• Fluency in English, Bahasa Malaysia, and Mandarin.
• Strong documentation and problem-solving skills.

Responsibilities

• Manage customer orders, inquiries, and complaints professionally.
• Serve as primary contact for key clients, improving service delivery.
• Coordinate with internal teams to resolve issues and expedite shipments.

Skills

Customer Service

Problem-Solving

Communication

Documentation

Market Knowledge

Education

Diploma in relevant field

Job description

Job Responsibility

• Manage and process customer orders, inquiries, and complaints efficiently and professionally, ensuring adherence to GLOBE RIDER GROUP's service standards and operational procedures.
• Serve as the primary point of contact for key clients, building and maintaining strong, long-lasting relationships through proactive communication and exceptional service delivery.
• Coordinate with internal departments, including operations, sales, and finance, to resolve customer issues, expedite shipments, and ensure accurate billing and documentation.
• Utilize market knowledge and product expertise to provide informed solutions and recommendations to customers, addressing their specific logistics needs and promoting GLOBE RIDER GROUP's services.
• Prepare and maintain accurate documentation, including shipping documents, invoices, and customer records, ensuring compliance with regulatory requirements and company policies.
• Identify and analyze customer service trends and issues, recommending process improvements and solutions to enhance customer satisfaction and operational efficiency.
• Proactively address and resolve complex customer complaints and disputes, demonstrating strong problem-solving skills, patience, and empathy to achieve mutually agreeable outcomes.
• Maintain a thorough understanding of GLOBE RIDER GROUP's service offerings, pricing structures, and competitive landscape to effectively address customer inquiries and promote sales opportunities.
  
  

Job Requirements

• Possess a Diploma in a relevant field with a minimum of 5 years of experience in a customer service role, preferably within the logistics or freight forwarding industry.
• Demonstrate fluency in English, Bahasa Malaysia, and Mandarin, both written and verbal, to effectively communicate with a diverse customer base and internal teams.
• Exhibit strong documentation skills to accurately record customer interactions, update records, and prepare reports as needed.
• Possess in-depth market knowledge of the logistics industry, including understanding of freight forwarding processes, customs regulations, and international trade practices.
• Demonstrate comprehensive product knowledge of the company's service offerings to effectively address customer inquiries and provide tailored solutions.
• Utilize excellent communication skills to actively listen to customer concerns, clearly articulate information, and maintain a professional and courteous demeanor at all times.
• Apply problem-solving skills to identify and resolve customer issues efficiently and effectively, escalating complex cases to the appropriate channels when necessary.
• Maintain patience and empathy when dealing with challenging customers or situations, ensuring a positive customer experience even under pressure.
  
  

Job Benefits

• Excellent career growth and development opportunities
• Get to work with a small and intimate group of people
• Competitive Salary/Allowance and Performance Bonus
• Dental/Medical Check-up Allowance