Customer Service - European Market

PT Kreatifitas Sinergisme Teknoindo (KST); Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global market research company in Yogyakarta is seeking a Customer Service Executive to manage mystery shoppers. This role involves quality checks, communication, and data collection. Ideal candidates have a diploma or degree, strong English skills, and great attention to detail. Experience in logistics is desired but fresh graduates are welcome to apply. The position may require flexible shifts.

Qualifications

• Good command of the English language.
• Experience in the logistics industry is highly desirable.
• Willing to work in day or night shift.

Responsibilities

• Quality check online reports & surveys according to set service standards.
• Contact registered shoppers to allocate evaluations & surveys.
• Respond to shopper email enquiries.

Skills

Attention to detail

Excellent written communication

Analytical mindset

Customer service experience

Multilingual capabilities

Education

Diploma or Bachelor's Degree

Job description

Overview

Tech Recruiter | Recruitment Consultant | HR Enthusiast

Are you passionate about communication and detail-oriented in handling administrative tasks?

Do you have excellent English skills and enjoy working with multicultural environment?

If so, we want YOU to join our team!

As a Customer Service Executive, you will play a key role in managing mystery shoppers for our global market research company client. This isn’t your typical call center role—you’ll be responsible for recruiting mystery shoppers, collecting and labelling survey data (quality check), and ensuring smooth operations via phone and email.

If you love interacting with people and keeping things organized, this role is perfect for you!

Ready to take on the challenge? Apply now and be part of an exciting, fast-paced environment!

Responsibilities

• Quality check online reports & surveys according to set service standards
• Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys
• Respond to shopper / auditor email enquiries
• Assist in assigning new shoppers / auditors in Americas / Europe region to some projects

Qualifications

• Candidate must possess Diploma, Bachelor’s Degree, Professional Degree in any field
• Good command of the English language
• Strong attention to detail and an analytical mindset
• Experience in the logistics industry is highly desirable
• Fresh graduates / entry level applicants are encouraged to apply
• Excellent written and verbal communication skills
• Ability to work independently and meet deadlines in a fast-paced environment
• Willing to work in day or night shift
• Domiciled in Yogyakarta
• Experience in Customer Service
• Ability to speak one or more European languages (e.g., German, Spanish, Italian, Polish, etc.)