Customer Service (European Market)

PT Kreatifitas Sinergisme Teknoindo (KST); Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global market research company is seeking a Customer Service representative to manage mystery shoppers. This role involves quality checks, recruiting, and ensuring smooth operations. Ideal candidates are detail-oriented, fluent in English, and have strong communication skills. Fresh graduates are encouraged to apply.

Qualifications

• Good command of the English language.
• Ability to speak one or more European languages (e.g., German, Spanish, Italian, Polish).
• Experience in the logistics industry is highly desirable.

Responsibilities

• Quality check online reports & surveys according to set service standards.
• Contact registered shoppers in the Americas/Europe to allocate evaluations.
• Assist in recruiting new shoppers/auditors to boost the database.

Skills

Attention to detail

Analytical mindset

Communication

Education

Diploma, Bachelor’s Degree, or Professional Degree

Job description

Passionate about communication, detail-oriented, and fluent in English? Can you also speak a European language?

If so, we want YOU to join our team!

As a Customer Service representative, you will play a key role in managing mystery shoppers for our global market research company client. This isn’t your typical call center role—you’ll be responsible for recruiting mystery shoppers, collecting and labelling survey data (quality check), and ensuring smooth operations via phone and email. If you love interacting with people and keeping things organized, this role is perfect for you!

Ready to take on the challenge? Apply now and be part of an exciting, fast-paced environment!

Job Description:

1. Quality check online reports & surveys according to set service standards
2. Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys
3. Respond to shopper / auditor email enquiries
4. Assist in recruiting new shoppers / auditors in the Americas / Europe region to boost the database

Qualifications:

1. Candidate must possess a Diploma, Bachelor’s Degree, or Professional Degree in any field
2. Good command of the English language
3. Ability to speak one or more European languages (e.g., German, Spanish, Italian, Polish, etc.)
4. Strong attention to detail and an analytical mindset
5. Experience in the logistics industry is highly desirable
6. Fresh graduates / entry-level applicants are encouraged to apply
7. Excellent written and verbal communication skills
8. Ability to work independently and meet deadlines in a fast-paced environment
9. Willing to work in day or night shifts
10. Preferably domiciled in Yogyakarta
11. Experience in Customer Service

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