Customer Service (English Speaker)

PT Osell Selection Indonesia; Daerah Khusus Ibukota Jakarta; On-site; USD 30,000 - 50,000; Full time

Job summary

An innovative company seeks a dedicated Customer Service Representative to enhance customer satisfaction and streamline order processes. In this role, you will coordinate communication throughout the customer order journey, respond to inquiries, and gather feedback to improve services. Your empathy and problem-solving skills will be essential in managing customer interactions across various channels. Join a dynamic team committed to continuous improvement and customer-centric solutions, where your contributions will directly impact the customer experience.

Qualifications

• 1-3 years of experience in customer service or support.
• Associate degree or above, preferably in Marketing or Business Communication.

Responsibilities

• Coordinate customer order processes to enhance satisfaction.
• Respond to inquiries about app usage and platform policies.

Skills

Customer Service

Multi-channel Communication

Problem Solving

Microsoft Office

English Proficiency

Education

Associate Degree in Marketing

Bachelor's Degree in Business Communication

Tools

Microsoft Office

Job description

Responsibilities

• Coordinate and communicate throughout the entire customer order process to ensure accurate information delivery, improve order fulfillment efficiency, and enhance customer satisfaction.
• Respond to customer inquiries regarding app usage, platform policies, and other related issues.
• Regularly collect customer satisfaction feedback through phone, email, or surveys; analyze and compile reports, and provide suggestions for improvements.
• Create standardized response templates (in Indonesian/English) based on frequently asked questions.
• Regularly update FAQ documents to improve communication efficiency.
• Provide customer feedback to the team to support continuous improvement of the app and business operations.
  
  

Requirement

• Associate degree or above, preferably in Marketing, Business Communication, or related fields.
• 1–3 years of experience in customer service or customer support
• Background in e-commerce or retail is a plus.Proficient in English, with fluent spoken English.
• Skilled in multi-channel communication, including phone, email, and live chat
• Empathetic and patient in handling and managing customers.
• Able to quickly identify root causes and propose effective solutions.
• Proficient in Microsoft Office.