Customer Service English

Convergence; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in Yogyakarta is seeking customer service representatives for their Contact Centre. The role involves communicating with foreign customers, addressing inquiries, and providing information about services and products. Applicants should be fluent in English and have a diploma, with fresh graduates also welcome.

Qualifications

• Fluent in written & verbal communication in English.
• Experience in Contact Centre is a plus.
• Fresh Graduates are welcome.

Responsibilities

• Answering chat from foreign customers and responding to inquiries.
• Providing service and product information to customers.
• Keeping records and logs of conversations.

Skills

Fluent in English

Customer Service

Education

Diploma Degree

Job description

Yogyakarta, Jogja, Indonesia Convergence - Operations

Job Description:

- Answering chat from foreign customers professionally and responding to customer inquiries and complaints.

- Providing customers with the organization's service and product information.

- Excellent customer service, focused on all enquiries and provided services.

- Coordinate to related departments for solving the issues.

- Keep records and up-to-date logs of your conversations on our contact center database system.

Job Requirements:

- Fluent in written & verbal communication skill in English

- Having experience in Contact Centre (Point Plus)

- Min. Diploma degree (Fresh Graduate are welcome)