Customer Service Engineer - Semarang

Siemens Healthineers; Kota Semarang; On-site; IDR 144,000,000 - 288,000,000; Full time

Job summary

Siemens Healthineers in Semarang is seeking a motivated engineer to install, troubleshoot, and maintain medical devices at customer sites. You will handle service requests, prioritize tasks, and escalate issues as needed, while following safety standards and company guidelines.

Fresh graduates or candidates with 1+ year in medical devices are welcome. Strong English, mechanical and electronics skills are preferred, with willingness to travel and undergo training.

Qualifications

• Diploma IV in Electromedical Engineering with GPA ≥ 3.0 or Bachelor in Bio-Medical/Electronic Engineering with GPA ≥ 3.0.
• Fluent English communication, written and spoken.
• Fresh graduate or 1+ year experience in medical devices industry.
• Strong mechanical and electronics troubleshooting skills.
• Willingness to travel to customer sites and work overtime when needed.

Responsibilities

• Perform installations, troubleshooting, maintenance and updates for medical devices at customer sites.
• Communicate and accept operative requests from Customer Care Center or dispatch.
• Prioritize tasks, escalate incidents and maintain proper tool usage.
• Ensure compliance with safety standards and Siemens Healthcare guidelines.
• Travel frequently to customer sites and attend mandatory trainings.

Skills

English communication

Mechanical skills

Electronics troubleshooting

IT networking

Reporting ability

Independent with leadership

Education

Diploma IV in Electromedical Engineering

Bachelor in Bio-Medical/Electronic Eng

Tools

Hand tools

Drill

Torque tools

Measurement devices

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers, our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Your Role:

• You will need to perform installations, troubleshooting, maintenance and updates for all medical devices at the customer site or hospitals.
• You will communicate and accept all operative requests from the Customer Care Center or designated dispatch team.
• You will prioritize tasks, actions, and schedules accordingly.
• You will elevate incidents according to the defined parameters to solve the equipment issue.
• You will ensure the proper use of tool & test equipment.
• You will comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare.
• You will maintain highest customer satisfaction, within the framework of Siemens Healthcare, Customer Services.
• You will perform all responsibilities and jobs proactively and as cost-effectively as possible, taking profitability into account.
• You will manage company assets.
• You will establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• You will be required to travel frequently, visit customer sites and work overtime when needed.
• You will be required to attend all mandatory technical trainings according to company needs.

Your Expertise:

• You are a Fresh Graduate or have at least 1 year experience in the Medical Device industry, who holds a completed Diploma Degree IV in Electromedical Engineering) with GPA 3.0 and above (need to attach Academic Transcript) AND/OR a completed Bachelor’s degree (S1) in Bio-Medical / Electronic Engineering or equivalent from a reputable University with GPA 3.0 and above (need to attach Academic Transcript).
• You have good mechanical skills like working with hand tools, drill, and torque, and measurement devices (preferred).
• You have good technical and analytical skills like reading the electronics wiring diagram and understand how to do electronics troubleshooting and using electronics measurement device (preferred).
• You have experience in a similar role and in healthcare (preferred but not mandatory).
• You understand how to work in a Medical Device Industry (preferred but not mandatory).
• You have strong level of English communication both written and spoken as you will be doing escalations to regional support center, follow the instructions in service documentation in English and participate in overseas trainings.
• You have a strong drive and focus for results and customer service.
• You demonstrate strong capability to perform mechanical tasks, electronics troubleshooting, IT networking, etc.
• You possess the ability to do proper reporting and support operational needs.
• You can work independently, and, in a team, leadership skills will be an advantage.
• You possess the ability to adapt, offer a solution and take action to support the improvement in Customer Service Engineering.
• Working Location: To be based in Semarang City, Indonesia.

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/en-id/services/customer-services.

Who we are:

We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where you live or what health issues you are facing. Our portfolio is crucial for clinical decision–decision pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.