Customer Service (Eng Bahasa) Johor

Agensi Pekerjaan JobScoper Sdn. Bhd.; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A recruitment agency in Tangerang, Indonesia, seeks a Customer Support representative to handle inquiries via calls, chats, and emails. Ideal candidates should have completed SPM or equivalent and be proficient in both English and Bahasa Malaysia. This role involves ensuring customer satisfaction and working towards team KPIs. Fresh graduates are encouraged to apply. Benefits include allowances, training, and annual leave.

Benefits

Allowance Provided

Training Provided

EPF & SOCSO

Provided shuttle bus

Annual leave and Sick Leave

Qualifications

• Completed SPM or equivalent required.
• Proficient in English and Bahasa Malaysia (spoken and written).
• Good communication, listening, and problem-solving skills.

Responsibilities

• Handle calls, live chats & emails on inquiries, feedback & complaints.
• Provide accurate info and ensure customer satisfaction.
• Work with team to achieve KPIs & SLAs.

Skills

Good communication skills

Problem-solving skills

Proficient in English

Proficient in Bahasa Malaysia

Strong computer literacy

Education

Completed SPM or equivalent

Job description

Responsibilities

• Handle calls, live chats & emails on inquiries, feedback & complaints.
• Provide accurate info and ensure customer satisfaction.
• Work with team to achieve KPIs & SLAs.
• Keep proper records & escalate complex issues when needed.

Qualifications

• Completed SPM or equivalent.
• Proficient in English and Bahasa Malaysia (spoken and written).
• Good communication, listening, and problem-solving skills.
• Strong computer literacy and ability to work with multiple systems.
• Willing to work on shift rotations / weekends / public holidays (if applicable).
• Fresh graduates are encouraged to apply.

Benefits

• Allowance Provided
• Training Provided
• EPF & SOCSO
• Provided shuttle bus
• Annual leave and Sick Leave