Customer Service E-commerce

PT. Maju Express Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A fast-growing e-commerce company in Jakarta Utara is seeking a motivated Customer Service representative to provide excellent service to online customers. Responsibilities include resolving inquiries, ensuring customer satisfaction, and coordinating with teams to tackle issues. Ideal candidates will have a Bachelor's Degree and experience in customer service. Skills in Excel and Power Point are required, with a proactive attitude and the ability to multitask in a dynamic environment.

Qualifications

• Max. 30 years old
• Proven experience in customer service, preferably in the electronics or e-commerce industry.
• Willing to work flexible schedules.

Responsibilities

• Provide timely and professional responses to customer inquiries.
• Ensure all Customer Service metrics are excellent.
• Maintain customer satisfaction with effective solutions.

Skills

Excellent written communication skills

Customer-friendly manner

Strong problem solving skills

Ability to multitask

Proactive attitude

Education

Bachelor's Degree

Tools

Excel

Power Point

Job description

We are looking for a highly motivated and customer-oriented individual to join our team as a Customer Service. In this role, you will be responsible for delivering excellent service to our online customers, resolving inquiries efficiently, and ensuring a smooth shopping experience.

Responsibilities

• Provide timely and professional responses to customer (including Chat, Complaint, and Product Review)
• Ensure all Customer Service rate metrics are excellent, including response time, resolution rate, and customer satisfaction scores
• Provide accurate information about product specifications, compatibility, and usage
• Guide customers through troubleshooting steps and basic technical support
• Maintain customer satisfaction by providing effective solutions and follow-ups
• Coordinate with related team to resolve customer issues.
• Handle and monitoring order issues, such as returns, refunds, and shipment tracking
• Provide daily, weekly or monthly reports

Qualifications

• Max. 30 years old
• Candidate must prosses at least Bachelor's Degree
• Proven experience in customer service, preferably in the electronics or e-commerce industry
• Excellent written communication skills, customer-friendly manner
• Strong problem solving skills and a proactive attitude
• Ability to multitask and remain calm under pressure
• Willing to work flexible schedules
• Must have skills in using Excel and Power Point
• Can work immediately