CUSTOMER SERVICE DIGITAL GAMING SPECIALIST

PT Vads Indonesia; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company seeks a Customer Service Digital Gaming Specialist to manage customer inquiries regarding digital gaming products. The role involves resolving issues, documenting interactions, and collaborating on improving customer experience. Ideal candidates should have strong customer service experience and be familiar with the gaming industry.

Qualifications

• Strong experience in customer service, preferably in gaming.
• Excellent interpersonal skills to deliver high-quality service.
• Proficient in English and Bahasa Indonesia.

Responsibilities

• Handle customer inquiries and resolve gaming product issues.
• Document interactions and maintain accurate customer records.
• Identify trends to enhance customer experience.

Skills

Customer Service Experience

Excellent Communication

Problem-Solving Skills

Technical Knowledge of Gaming

Fluency in English

Fluency in Bahasa Indonesia

Job description

CUSTOMER SERVICE DIGITAL GAMING SPECIALIST

Handle customer inquiries and resolve issues related to our digital gaming products and services.

Provide detailed product information and answer technical questions from customers.

Document customer interactions and maintain accurate records.

Escalate complex or unresolved issues to the appropriate team members.

Identify trends and opportunities to improve the customer experience.

Collaborate with cross-functional teams to enhance our digital gaming offerings.

Requirements:

• Strong customer service experience, preferably in a call center or digital gaming environment.
• Excellent communication and interpersonal skills to deliver high-quality customer service.
• Good problem-solving and critical thinking skills.
• Familiarity with digital gaming platforms and technologies, and understanding of the gaming industry.
• Proficiency in English and Bahasa Indonesia.
• Flexibility to work in a fast-paced environment.