Customer Service Consultant - Healthcare Background

呐; Provinsi Bali; On-site; IDR 30,000 - 50,000; Full time

Job summary

An established industry player is on the lookout for a dedicated Customer Service Consultant with a nursing background to join their Bali team. This role involves managing a high volume of calls and ensuring excellent customer service. Ideal candidates will have a diploma or bachelor’s degree in nursing, strong English proficiency, and the ability to handle customer inquiries effectively. The company offers a supportive environment with health insurance and allowances to enhance your work experience. If you are passionate about helping others and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Health and Safety Insurance

Holiday Payment

Shifting Allowance

Qualifications

• Graduate in nursing or related fields with a minimum GPA of 2.75.
• Proficient in English with strong communication skills.

Responsibilities

• Manage inbound and outbound calls efficiently.
• Provide quality customer service and assist health professionals.

Skills

Customer Service

English Proficiency (C1/C2)

Problem Solving

Team Collaboration

Education

Diploma or Bachelor’s Degree in Nursing

Job description

Teleperformance Indonesia is seeking a Customer Service Consultant with a Nurse background for our Bali site.

Qualification:

• Graduate in nursing or related fields with a minimum diploma or bachelor’s degree, and a minimum GPA of 2.75.
• Proficient in English (minimum C1/C2).
• Willing to work in a shifting schedule.
• Ability to cooperate with project delivery, monitor team service quality and efficiency, and promote achievement of KPIs.
• Highly sensitive to customer complaints, able to anticipate and handle unexpected situations effectively.
• Willing to be placed in Bali, Indonesia.

Responsibilities:

1. Manage large volumes of inbound (and occasionally outbound) calls in a timely and accurate manner.
2. Assist Patients, Health Professionals, and others contacting the business by telephone; may provide direct assistance, take messages, or direct calls to the appropriate party.
3. Provide quality customer service at all times.
4. Encourage a customer service focus among all staff members.

Benefits:

• Health and Safety Insurance
• Holiday Payment
• Shifting Allowance