Customer Service Billback

ATI Business Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

ATI Business Group is looking for a Customer Service Billback Specialist to support client operations. This role involves tracking invoices, managing supplier follow-ups, and assisting customers with inquiries. Ideal candidates should have strong numerical skills and at least 2 years of customer service experience, preferably in hospitality or travel. Candidates must be comfortable working in shifts and willing to work in Central Jakarta or BSD.

Qualifications

• At least 2+ years in customer service.
• Experience in hospitality or travel industry is a plus.

Responsibilities

• Track, follow up, and collect billback invoices.
• Assist customers with inquiries and guide them in using tools.
• Maintain accurate records for all transactions.

Skills

English

Numerical Ability

Analytical Ability

Job description

ATI Business Group is seeking a passionate and detail-oriented Customer Service Billback Specialist to support one of our valued client operations.

This role is crucial in tracking billback invoices, managing supplier follow-ups, and assisting customers with using the client’s tools while addressing their inquiries.

Key Responsibilities:

• Track, follow up, and collect billback invoices to ensure timely payment.
• Proactively communicate with suppliers to resolve any outstanding billback invoices.
• Assist customers by addressing inquiries and guiding them in using the client’s tools effectively.
• Maintain accurate and organized records for all transactions.
• Follow established processes and guidelines to ensure top-notch service quality.
• Identify and report any challenges or system limitations to your supervisor for quick resolution.

Qualifications:

• Proficiency in English is a must.
• Strong numerical and analytical ability to navigate complex tasks with ease.
• At least 2+ years in customer service.
• Experience in the hospitality or travel industry is a plus.
• Comfortable working in shifts, including public holidays.
• Willingness to work in Central Jakarta (Harmoni, Batu Tulis, Gambir) or BSD.

Be Part of ATI Journey

Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI’s focus on serving the travel and hospitality industries worldwide has been highly successful. Since 2002, we have grown to over 1300 employees providing services to our clients.