Customer Service (Banking Experience)

Primary Job Role :

As a Customer Service Staff, you will be responsible for ensuring customer satisfaction by providing timely and effective customer support. You will be the primary point of contact for customers and will be responsible for answering their inquiries, resolving their issues, and providing assistance with their transactions. You will work closely with the Customer Service Leader and other team members to achieve the customer service goals of the company.

Job Description :

1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Identify and assess customer needs to achieve satisfaction.
3. Resolve customer complaints and provide appropriate solutions within the company's policies and procedures.
4. Follow up with customers to ensure their issues have been resolved to their satisfaction.
5. Provide information about the company's products and services to customers.
6. Collaborate with other teams to ensure timely resolution of customer issues.
7. Maintain accurate records of customer interactions and transactions.
8. Continuously update knowledge of the company's products, services, policies, and procedures.
9. Meet or exceed customer service performance metrics and goals.

Job Qualifications :

1. Bachelor's degree in business administration or related field.
2. At least 2 years of experience in customer service.
3. Excellent communication skills, both verbal and written.
4. Strong problem-solving skills and ability to think on your feet.
5. Ability to handle high-stress situations and diffuse angry or upset customers.
6. Strong attention to detail and ability to multitask.
7. Proficiency in Microsoft Office and customer service software applications.
8. Ability to work in a team environment and collaborate with others to achieve goals.
9. Strong time management skills and ability to prioritize tasks.