Customer Service Associate

Lalamove; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Lalamove is seeking a Customer Service Associate to enhance the customer experience through efficient service delivery. The role involves addressing customer inquiries via Live Chat while ensuring first contact resolution. Ideal candidates should possess a bachelor's degree, have a minimum of three years' experience in customer service, and demonstrate excellent problem-solving skills.

Qualifications

• Minimum 3 years experience in customer service/contact center/BPO.
• Experienced in handling Live Chat.
• Proficient in English, both verbal and written.

Responsibilities

• Provide world-class customer service for clients via Live Chat.
• Handle and resolve customer inquiries.
• Record details of inquiries, comments or complaints.

Skills

Customer oriented

Good communication

Problem solving

Multitasking

Analytical thinking

Fast learner

Education

Bachelor's degree

Tools

Google Sheets

Instant messaging

Job description

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work, or on the go. People talk about O2O, we live it!

Our strength lies in our internal values, namelyPassionfor serving local communities, empowering SMEs and our driver partners,Execution,andGritbecause that is how we differentiate ourselves by never giving up and striving for excellence, andHumility- awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head-on to find the most innovative solutions for the world’s delivery needs.

Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘global’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have the ambition to build an international brand by establishing an even more global presence.

As aCustomer Service Associate,you will be reporting to the Customer Service Team Lead. You will be responsible for assisting customers with inquiries and complaints related to our products and services. Quick wits, problem-solving, and a “team first” mentality will be critical to your success. This role is a unique opportunity to have a measurable impact on your market through the growth of business clients on the Lalamove platform.

Think you are up for it? Apply now and join us as #OneLalamove!

The recruitment process will be carried out in English, and only shortlisted candidates will be notified.

What you'll do:

• Provide world-class customer service for our corporate client, individual customer and driver partners via Live Chat channel.
• Handle, investigate and provide solutions on customer inquiries
• Attend and educate to customers’ inquiries to make sure first contact resolution
• Interact with our Driver Operations & Finance team on a regular basis
• Record details of inquiries, comments or complaints
• Provide support to our users and drivers by answering their questions in a proactive, clear and efficient way using the right methods/tools.

What we seek:

• Positive/dynamic/customer oriented
• Good written and verbal communication
• Target driven, self-starter, able to work in a fast paced environment
• A problem solver and able to multitask
• Analytical thinking
• Agile and fast learner

What you'll need:

• Bachelor's degree from any major
• Minimum 3 years experience in customer service/contact center/BPO
• Experienced in handling Live Chat
• Proficient and confident when communicating in English (both verbal and written)
• Experienced in telco, ecommerce or tech line of business is preferred
• Computer literacy; familiar with Google, spreadsheets, instant messaging
• Willing to work in shift (early morning, public holiday) and be flexible

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice:https://www.lalamove.com/en-hk/candidate-privacy-notice

Untuk semua kandidat- Lalamove menghormati privasi Anda dan berkomitmen untuk melindungi data pribadi Anda.Pemberitahuan ini akan memberi tahu Anda bagaimana kami akan menggunakan data pribadi Anda, menjelaskan hak privasi Anda dan perlindungan hukum yang Anda miliki saat Anda mendaftar untuk bergabung dengan kami. Mohon luangkan waktu untuk membaca dan memahami Pemberitahuan ini. Pemberitahuan Privasi Kandidat:https://www.lalamove.com/id/candidate-privacy-notice