Customer Service & Analyst

PT Sistem Elektronika Asia; Jakarta Pusat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A technology company in Jakarta Pusat is seeking a Customer Service Representative. The role involves acting as the initial point of customer contact, managing complaints, providing advice, and assisting with process navigation. The ideal candidate has a bachelor's degree, strong communication skills, and is fluent in both English and Bahasa. This position is open to fresh graduates and may require extra working hours during holidays.

Qualifications

• 1 year of experience in the same position; Fresh Graduates are welcome to apply.
• Willing to work extra hours (holiday).
• Experience with Microsoft Office products is a plus.

Responsibilities

• Act as the first point of contact for customers with questions or issues.
• Handle customer complaints and verify resolutions.
• Provide advice and solutions for navigating the product/service.
• Assist customers through registration and payment processes.
• Gather data to identify trends and areas for improvement.
• Create reports to summarize findings.
• Collaborate with internal teams for strategy development.
• Identify solutions for issues needing improvement.

Skills

Strong Communication skill

Analytical thinking

Fluent in English

Fluent in Bahasa

Education

Bachelor Degree in Communication, Public Relations, Marketing or equivalent

Job description

Responsibilities

• Company Representative: Act as the first point of contact for any customer who has questions or issues with the product or the service.
• Customer Satisfaction: Handle customer complaints regarding the product or service and verify after whether the issue has been solved or not.
• Provide Solutions: Provide advice/solutions on how to navigate the product or service.
• Navigation: Help directing customer from registration process, payment process and posting.
• B. Analyst (Data-related responsibilities):
• Data Collection: Gather data to identify trends, patterns, and areas for improvement.
• Reporting: Create a report and/or presentation to summarize findings.
• Collaboration: Work closely with internal teams to understand the data that they need to develop strategies.
• Process Improvement: Identify the solutions for the findings/issues that need to be improved.

Qualifications

• Have a Bachelor Degree in Communication, Public Relations, Marketing and/or equivalent.
• Have 1 year of experience in the same position; Fresh Graduates are welcome to apply.
• Have a strong Communication skill.
• Have a strong Analytical thinking and skill.
• Fluent in English and Bahasa.
• Willing to work extra hours (holiday).

Application Questions

1. What's your expected monthly basic salary?
2. Which of the following types of qualifications do you have?
3. How many years' experience do you have as a Customer Service Role?
4. Which of the following languages are you fluent in?
5. Which of the following Microsoft Office products are you experienced with?
6. Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)