Customer Service Agent Yogyakarta

Ninja Xpress; Daerah Istimewa Yogyakarta; On-site; USD 5.000 - 8.000; Full time

Job summary

A leading logistics company in Indonesia is seeking a Customer Service Representative to manage customer inquiries and complaints. The role requires strong communication skills and the ability to work in shifts. Fresh graduates are encouraged to apply.

Qualifications

• At least 1 year of working experience in a related field.
• Fresh graduates are welcome to apply.

Responsibilities

• Resolve customer requests and complaints.
• Provide professional customer support.

Skills

Communication

Customer Service

Administration

Education

Bachelor's Degree in Marketing

Diploma

Tools

MS Office

MS Excel

Job description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking, and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Responsibilities

• Resolve customer requests and complaints
• Provide professional customer support

Requirements

• Candidate must possess at least SMU, Diploma, Bachelor's Degree in Marketing, Mass Communications or equivalent.
• At least 1 year of working experience in a related field is required; fresh graduates are also welcome to apply.
• Required skills: Communication, Customer Service, Administration, MS Office, MS Excel
• Preferably staff (non-management & non-supervisor) with experience in Customer Service, Telemarketing, or equivalent.
• Willing to work in shifts and/or on weekends and public holidays.
• Good communication and administration skills.

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