Customer Service Agent (REMOTE)

Deliveree (PT Angkut Teknologi Indonesia); Surakarta; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

Join Deliveree as a Customer Service Agent, a leading logistics technology company in Indonesia. This position offers fresh graduates or experienced hires a chance to gain essential skills and solid work experience in customer service. You will be part of a dynamic Booking Operations Center team, receiving training and mentorship to thrive in the logistics tech industry.

Benefits

Competitive monthly salary

Merit-based promotions

Annual paid leave

13th-month bonus

Qualifications

• No minimum or maximum year of working experience required.
• GPA 3.0 or higher is needed.
• Having proper devices including a laptop and headset.

Responsibilities

• Undergo 2-3 weeks of classroom training.
• Work in a team handling customer inquiries and support.

Skills

Good speaking and writing skills

Self-motivated

Independent

Hardworking

Multitasking

Detail-oriented

Education

3-year diploma degree (D3)

Job description

If you just click apply, you will not receive a response. You must follow the instructions below under 'how to apply' for our team to review and respond to your application. Complete and qualified applications receive a response within 24 hours.

SUMMARY OF OPPORTUNITY

• Position: Customer Service Agent

Deliveree is seeking experienced hires in customer service or fresh graduates with a minimum education of a 3-year diploma degree (D3) or above who are interested in kickstarting their career with an entry-level customer service role at Deliveree, Indonesia’s leading mobile-app logistics technology company. We consider all majors and no prior customer service experience is required.

If you are a fresh graduate, this is an excellent way to get experience for your first job out of university. Our Program will provide you with essential skills and a solid foundation of work experience that will be useful for any role in any industry in the future.

Our Booking Operations Center (BOC) is comprised of approximately 60 agents. Our BOC is further divided into 4 teams that perform specific communication, support, problem-solving, and quality control duties that are critical to the smooth operations of our busy online service marketplace that handles thousands of daily truck and cargo bookings.

If accepted into this position, you will undergo 2-3 weeks of classroom training. Afterward, you will be placed into one of our teams with mentors who will help further guide you. Expect to receive regular evaluations and feedback in order to provide you with a roadmap to keep improving and growing as a professional.

If this description excites you, please read our qualification requirements below and then follow the instructions carefully under HOW TO APPLY.

QUALIFICATIONS

• No minimum or maximum year of working experience
• Minimum education of a 3-year diploma degree (D3) or above
• GPA 3.0 or higher
• Having proper devices including a laptop and headset, also a stable internet connection
• All majors welcome to apply
• Good speaking and writing skills
• Willing to work on shifted schedule
• Self-motivated, independent, and hardworking
• Multitasking skills and detail-oriented

BENEFITS

• Competitive monthly salary
• Merit-based promotions
• Annual paid leave
• 13th-month bonus

HOW TO APPLY

Submit the below items via email to christine/at/deliveree/dot/com - If you submit all the required materials and your qualifications fit our search, you will hear back from us within 24 hours.

• PDF resume
• Completed pre-interview form
• University grades or transcript
• Include “REMOTE” in the subject line

Download Pre-Interview Form:

• For experienced hires: dlvr.ee/41iXQBp

Do you have customer service experience?

Which of the following types of qualifications do you have?

What's your expected monthly basic salary?

How many years' experience do you have as a customer service representative?

Which of the following languages are you fluent in?

How much notice are you required to give your current employer?

Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

Manufacturing, Transport & Logistics 101-1,000 employees

Deliveree is an exciting growth stage logistics technology company that operates Indonesia's leading mobile app and logistics platform to bring customers who need to send cargo together with transporters. We are an international company with teams and offices located in Thailand, Philippines, Vietnam, and Indonesia. Within Indonesia, our HQ is located in Kemang, South Jakarta.

Deliveree is an exciting growth stage logistics technology company that operates Indonesia's leading mobile app and logistics platform to bring customers who need to send cargo together with transporters. We are an international company with teams and offices located in Thailand, Philippines, Vietnam, and Indonesia. Within Indonesia, our HQ is located in Kemang, South Jakarta.

Medical

Miscellaneous allowance

Annual paid leave, Annual 13th month bonus, Lunch