Customer Service Agent (Remote)

Deliveree On-Demand Logistics (Southeast Asia); Surakarta; Remote; IDR 100,000,000 - 200,000,000; Full time

Job summary

An established industry player in logistics technology is looking for enthusiastic individuals to join their dynamic team as Customer Service Agents. This entry-level role is perfect for fresh graduates eager to gain valuable experience in a supportive environment. You will undergo comprehensive training and work alongside mentors to enhance your skills. With a focus on communication, problem-solving, and quality control, you'll play a crucial role in ensuring smooth operations in a busy online marketplace. Embrace this opportunity to kickstart your career and make a real impact in the logistics sector!

Benefits

Competitive monthly salary

Merit-based promotions

Annual paid leave

13th-month bonus

Remote working

Qualifications

• Minimum education of a 3-year diploma degree (D3) or above.
• Good English skills and fast typing skills required.

Responsibilities

• Provide excellent customer service and support via communication channels.
• Handle bookings and problem-solving for online service marketplace.

Skills

Good English skills

Good speaking and writing skills

Fast typing skills

Self-motivated

Multitasking skills

Detail-oriented

Education

3-year diploma degree (D3)

Tools

Laptop

Monitor

Headset

Job description

If you just click apply, you will not receive a response. You must follow the instructions below under 'how to apply' for our team to review and respond to your application. Complete and qualified applications receive a response within 24 hours.

SUMMARY OF OPPORTUNITY

• Position: Customer Service Agent
• Location: Solo, Indonesia (REMOTE)
• Salary: Rp 4.000.000

Deliveree is seeking experienced hires in customer service or fresh graduates with a minimum education of a 3-year diploma degree (D3) or above who are interested in kickstarting their career with an entry-level customer service role at Deliveree, Indonesia’s leading mobile-app logistics technology company. We consider all majors and no prior customer service experience is required.

If you are a fresh graduate, this is an excellent way to get experience for your first job out of university. Our Program will provide you with essential skills and a solid foundation of work experience that will be useful for any role in any industry in the future.

Our Booking Operations Center (BOC) is comprised of approximately 60 agents. Our BOC is further divided into 4 teams that perform specific communication, support, problem-solving, and quality control duties that are critical to the smooth operations of our busy online service marketplace that handles thousands of daily truck and cargo bookings.

If accepted into this position, you will undergo 2-3 weeks of classroom training. Afterward, you will be placed into one of our teams with mentors who will help further guide you. Expect to receive regular evaluations and feedback in order to provide you with a roadmap to keep improving and growing as a professional.

If this description excites you, please read our qualification requirements below and then follow the instructions carefully under HOW TO APPLY.

QUALIFICATIONS

• No minimum or maximum year of working experience
• Minimum education of a 3-year diploma degree (D3) or above
• GPA 3.0 or higher
• Having proper devices including a laptop, monitor, and headset
• Having stable internet connections
• All majors welcome to apply
• Good English skills
• Good speaking and writing skills
• Fast typing skills
• Willing to work on shifted schedule
• Self-motivated, independent, and hardworking
• Multitasking skills and detail-oriented

BENEFITS

• Competitive monthly salary
• Merit-based promotions
• Annual paid leave
• 13th-month bonus
• Remote working

HOW TO APPLY

Submit the below items via email to [e-mail] - If you submit all the required materials and your qualifications fit our search, you will hear back from us within 24 hours.

1. Brief cover email
2. PDF resume
3. Completed pre-interview form
4. University grades or transcript
5. Include “REMOTE” in the subject line

Download Pre-Interview Form:

1. For fresh graduates: https://dlvr.ee/3QlUSG3
2. For experienced hires: https://dlvr.ee/41iXQBp