Customer Service Agent

byOrange; Tangerang Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A growing company in the financial technology industry is seeking a Customer Service Agent to enhance customer satisfaction and resolve issues efficiently. The ideal candidate should have excellent communication skills, experience in customer service, and the ability to work under pressure. This role supports various operations within the organization and requires flexibility in working hours.

Qualifications

• Minimum 1 year experience in customer service or customer-facing roles.
• Excellent verbal and written skills, professional demeanor.
• Ability to work flexible hours.

Responsibilities

• Handle customer inquiries, requests, and complaints.
• Collaborate with internal teams to resolve issues.
• Follow company procedures to ensure customer satisfaction.

Skills

Verbal communication

Written communication

Active listening

Problem-solving

Multitasking

Education

High school diploma (SMA/SMK) or higher

Tools

CRM software

Job description

Your Orange team is your all-in-one product, brand, and technology experts, hand-picked for your specific mission. They sit alongside your core team and cultivate close, collaborative partnerships with all your ecosystem's other agency partners.

Brand-immersed and Match-fit Impact Players for Your Brand

Orange provides your personalized pool of strategy planners, creatives, and technologists for your brand and campaign, who are not part of your daily routine. Strategic managers, content specialists, conceptual creatives, producers, SEO experts, product managers, and others are among the impact players who are kept match-fit for your brand.

Endless possibilities of Services via Our Own Development Team

We offer technologies developed by Orange's proprietary IT capabilities, currently serving the financial technology industry, including digital banking, fund transfer, digital payment (QR-based and e-money), insurance, and online trading platforms. With our own development team, the range of services we can provide is practically limitless.

Customer Service Agent

The role involves representing the company, ensuring customer satisfaction, and resolving issues efficiently.

Job Description:

• Handling customer inquiries, requests, and complaints
• Resolving customer complaints and issues
• Recording customer interactions
• Collaborating with internal teams (such as finance operations) to resolve cross-functional issues
• Following company procedures and policies
• Participating in training and updates to enhance performance and product/service knowledge

Requirements:

• Minimum education: High school diploma (SMA/SMK) or higher
• Preferred experience: at least 1 year in customer service or customer-facing roles
• Excellent verbal and written communication skills, polite and professional
• Active listening and empathy towards customers
• Strong problem-solving skills; ability to work under pressure
• Ability to multitask and work efficiently under time constraints
• Basic computer skills and proficiency with CRM software
• Willing to work flexible hours, including shifts, weekends, or public holidays if necessary
• Willing to be placed at ITC - BSD on a shift basis (WFO)

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