Customer Service Agent

Kopi Kenangan; Jakarta Pusat; On-site; IDR 78,120,000 - 100,440,000; Full time

Job summary

Kopi Kenangan is seeking a dedicated Customer Service Agent to deliver outstanding experiences across WhatsApp, Email, Instagram, KK App, and Twitter. You will resolve inquiries and complaints with empathy and accuracy.

The ideal candidate has 2–3 years in customer service, familiar with Zendesk, strong problem-solving, and can work shifts including weekends and public holidays.

Qualifications

• Diploma/Bachelor’s degree with 1–2 years of experience in Customer Service.
• Familiarity with Zendesk or other contact center platforms.
• Strong problem-solving, communication, and decision-making skills.
• Able to work shifts, including weekends and public holidays.

Responsibilities

• Handle and resolve customer inquiries and complaints across platforms (WhatsApp, Instagram, Email, KK App, Twitter) via Zendesk.
• Escalate unresolved cases to relevant departments with urgency and professionalism.
• Maintain deep knowledge of company products and services to provide accurate and helpful responses.
• Contribute to regular customer service reporting and analysis.
• Support team leads in improving communication standards and procedures.

Skills

Problem solving

Communication

Decision-making

Education

Diploma/Bachelor's degree in related field

Tools

Zendesk

Job description

2 - 3 Years

Permanent

Job Description

Are you a customer service enthusiast who loves solving problems and great at handling complaints? We are looking for a Customer Service Agent who are passionate about delivering excellent customer experiences across all our channels.

Ideal Candidate Profiles:

• Diploma/Bachelor’s degree with 1–2 years of experience in Customer Service .
• Familiarity with Zendesk or other contact center platforms.
• Strong problem-solving , communication , and decision-making skills.
• Able to work shifts , including weekends and public holidays .

Key Responsibilities:

• Handle and resolve customer inquiries and complaints across platforms (WhatsApp, Instagram, Email, KK App, Twitter) via Zendesk .
• Escalate unresolved cases to relevant departments with a sense of urgency and professionalism.
• Maintain deep knowledge of company products and services to provide accurate and helpful responses.
• Contribute to regular customer service reporting and analysis.
• Support team leads in improving communication standards and procedures.

Job Snapshot

Updated Date

03-09-2026

Job ID

J1305

Department

OpCo

Location