Customer Service Agent

Concentrix; Daerah Istimewa Yogyakarta; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

An established industry player is seeking a Customer Service Agent to provide exceptional support through online chat. In this dynamic role, you'll engage with customers, assist them with inquiries, and resolve issues while maintaining high professionalism. The ideal candidate will possess strong analytical skills, a B1/B2 level of English proficiency, and a passion for teamwork. This position offers a fantastic opportunity to join a collaborative environment in Yogyakarta, where you can grow and make a significant impact on customer satisfaction. If you are ready to take on challenges and deliver outstanding service, this role is perfect for you.

Qualifications

• Prior experience as a Customer Service Agent is a plus.
• Good proficiency in English is required.

Responsibilities

• Engage with customers through online chat and messaging platforms.
• Troubleshoot and resolve customer problems, escalating when necessary.

Skills

Customer Service

Analytical Thinking

Teamwork

English Proficiency (B1/B2)

Education

Diploma/Bachelor’s Degree

Job description

Responsibilities:

• Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
• Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
• Maintain a high level of professionalism and customer service etiquette in all interactions.
• Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
• Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
• Collaborate with team members and other departments to ensure consistent and effective customer support.

Qualifications:

• Diploma/Bachelor’s degree holder
• Prior work experience as a Customer Service Agent/Chat Support Agent is a plus. Fresh graduates are welcomed to apply.
• Good proficiency in English is a must, minimum B1/B2 level.
• Awareness of current affairs and events in the respective markets/countries.
• High on teamwork and engagement. Mature & has the analytical thinking.
• Wiling to work in rotational Shift.
• Willing to work onsite in Yogyakarta.